Customer experience (CX) is where loyalty and competitive advantage are won. When things feel straightforward and rewarding, customers love doing business with you. When things feel frustrating or like a big run-around, customers don’t enjoy doing business with you one...

Customer experience (CX) is one of the most important aspects of any business. When answering questions, connecting with information, and managing accounts is accessible, straightforward, and responsive, it builds positive buzz in the marketplace, generating customer loyalty and competitive value....

Chatbots are a cost-effective way to deflect customer service calls, eliminate traditional online navigational concerns, or even create a digital personal assistant that can schedule, locate data, and check in with colleagues faster than a human professional. Table of Contents...

Over the last two years, chatbots have exploded as a ROI-minded strategy for customer engagement and service. Given the new challenges and realities of COVID-19, chatbots and AI should be a major area of strategic investment for service-oriented businesses across the board....