What Is Seamless Integration?

The process of connecting platforms, systems, or applications in a smooth and uninterrupted way is at the heart of seamless integration. Companies often refer to this in the context of platform integration, where different technologies collaborate without noticeable disruptions. This...

Unified Business Insights Through CRM and ERP: The Key to Effective CRM Implementation

CRM ERP CRM integration

Unified Business Insights Through CRM and ERP: The Key to Effective CRM Implementation

Customer Relationship Management (CRM) systems are essential for businesses looking to improve customer interactions and streamline processes. However, implementing a CRM system is challenging. Data migration and integration complexities are two of the biggest hurdles companies face. These issues become...

How Companies Can Use AI to Improve Average Order Value (AOV) and Other Sales Outcomes

AI Integration Services Conversational AI Solutions

How Companies Can Use AI to Improve Average Order Value (AOV) and Other Sales Outcomes

The hyper-competitive nature of the business landscape has made it critical for companies to improve their average order value, profitability, and other critical sales outcomes. Businesses increasingly turn to AI solutions to transform their cross-selling, upselling, and sales strategies to stay competitive...

Legacy System Modernization for Oracle Platforms: A Practical Guide to Modernizing Legacy Systems

Legacy System Modernization Oracle

Legacy System Modernization for Oracle Platforms: A Practical Guide to Modernizing Legacy Systems

Table of Contents Legacy system modernization is a major challenge for many large enterprises, especially those in asset-intensive industries. These businesses face growing pressure to improve efficiency, reduce costs, and enhance security while avoiding disrupting their core processes. Modernizing legacy...

GenAI

GenAI Use Cases and Best Practices: A CIO’s Perspective

Leaders seeking GenAI use cases and best practices can find many examples shared in rSTAR’s recent webinar. Utility leaders, particularly CIOs, are guiding GenAI’s implementation and helping organizations extract the most ROI from their efforts. Michelle Ferrara, CIO of Arizona...

GenAI

How GenAI Can Supercharge Utility Customer Experience

Leaders in the energy sector looking to improve utility customer experience are actively exploring artificial intelligence in contact centers. Artificial intelligence (AI) in contact centers is common. AI and GenAI have touched nearly every aspect of business, including the customer experience (CX)....

Microservices

Microservices Architecture: Benefits, Challenges, and Best Practices

Microservices architecture is a buzzword in the tech industry, but what exactly does it mean, and why is it gaining so much attention? In this article, we’ll explore the world of microservices, discussing their benefits, challenges, and best practices for...

What are the Benefits Manufacturers Receive from Improving CX?

Customer Experience

What are the Benefits Manufacturers Receive from Improving CX?

The competitive nature of the manufacturing industry has made enhancing customer experience (CX) a critical factor in driving revenue growth, increasing profit margin, and sustaining long-term success. A Forrester report highlighted that improving CX by 1 point can drive more than 1...

Unlocking Success: System Integration Boosts Your Digital Transformation

Customer Experience Digital Transformation

Unlocking Success: System Integration Boosts Your Digital Transformation

To survive in today’s dynamic landscape, manufacturing companies need a robust strategy for implementing digital technologies across all their operations. Fierce competition, evolving customer expectations, and ever-changing behaviors demand a more responsive and data-driven approach than the manufacturing companies of the...

Customer Experience

Design a Unified Customer Experience Ecosystem for Lasting Relationships

A seamless customer experience (CX) ecosystem is essential for every organization that wants to exceed customers’ expectations and build lasting relationships. However, to deliver exceptional CX, companies must understand the customer experience ecosystem and how to create a seamless ecosystem...

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Insights for All-Stars

Author: Jeanne Grunert

What Is Seamless Integration?

Unified Business Insights Through CRM and ERP: The Key to Effective CRM Implementation

How Companies Can Use AI to Improve Average Order Value (AOV) and Other Sales Outcomes

Legacy System Modernization for Oracle Platforms: A Practical Guide to Modernizing Legacy Systems

GenAI Use Cases and Best Practices: A CIO’s Perspective

How GenAI Can Supercharge Utility Customer Experience

Microservices Architecture: Benefits, Challenges, and Best Practices

What are the Benefits Manufacturers Receive from Improving CX?

Unlocking Success: System Integration Boosts Your Digital Transformation

Design a Unified Customer Experience Ecosystem for Lasting Relationships

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