CaseStudy- OmniMax International Engage Customers, Supports Sales | rSTAR Technologies


OmniMax International Improved Sales Activity, Boosted Customer Satisfaction, and Increased Office Efficiencies with Digital Experience Portal

OmniMax faced significant accessibility issues due to their customer data being stored in their on-premises ERP. This created problems for both for account managers working in Salesforce and customers themselves. Seeking a new customer ordering and engagement system, they contacted rSTAR.
In this case study, we’ll reveal:
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This Leading North American Building Products Manufacturer’s Journey to Having a Comprehensive Customer Experience Hub


  • Maintaining customer satisfaction while requesting more of their data
  • Transitioning customers to a new system
  • Improving employee efficiency without raising costs


  • Provide Sales & Account teams the data to grow accounts
  • Modernize eCommerce interface for direct sales/ordering
  • Close gaps between EBS & Salesforce to take advantages of opportunities


  • Boosted customer satisfaction
  • Improved sales productivity
  • Increased office efficiency
  • Modernized the customer experience
  • Created a comprehensive platform which allowed customers to find everything in one secure place

What the Customer Says

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