Expert GenAI Consulting, Implementation, and Integration
Move beyond consideration and into action with rSTAR as your guide to GenAI success.
Competing priorities, too many projects vying for IT resources, and risk-averse leadership can all be roadblocks to getting a GenAI project off the ground.
We help enterprises move from consideration into action with the right strategy that focuses on manageable steps to achieve fast results and ROI with GenAI Applications.
Our focus on asset-intensive industries and cutting-edge innovation brings the right balance of experience and passion to your projects. Let’s make you a rock star in your company with GenAI success!
GenAI Solutions and Services
Customer Service Chatbots
AI-powered chatbots equipped with natural language processing capabilities to handle customer inquiries, provide support, and streamline communication channels.
Call Center Training
GenAI-powered training modules can efficiently onboard new agents and scale training programs to reduces the time and resources required for training while maintaining consistency and quality across the agent workforce.
Sales Forecasting and Pipeline Management
Utilizing predictive analytics to forecast sales trends, identify potential leads, and optimize sales pipelines, empowering sales teams to make informed decisions and prioritize efforts effectively.
Predictive Analytics and Forecasting
GenAI applications can forecast future sales trends and outcomes based on historical data and market factors. This enables sales teams to anticipate customer needs, identify opportunities, and make data-driven decisions to drive revenue growth.
Automatic Product Suggestions for Increased Sales
GenAI can suggest additional products or services within customer-facing portals to enhance service and increase sales. It can suggest predictive maintenance, additional products to solve customer problems, and much more.
Customer Feedback Analysis
Using natural language processing and sentiment analysis to analyze customer feedback from various channels such as surveys, reviews, and social media, providing valuable insights to improve products, services, and customer satisfaction levels.
Customer Service Chatbots
AI-powered chatbots equipped with natural language processing capabilities to handle customer inquiries, provide support, and streamline communication channels.
Call Center Training
GenAI-powered training modules can efficiently onboard new agents and scale training programs to reduces the time and resources required for training while maintaining consistency and quality across the agent workforce.
Sales Forecasting and Pipeline Management
Utilizing predictive analytics to forecast sales trends, identify potential leads, and optimize sales pipelines, empowering sales teams to make informed decisions and prioritize efforts effectively.
Predictive Analytics and Forecasting
GenAI can forecast future sales trends and outcomes based on historical data and market factors. This enables sales teams to anticipate customer needs, identify opportunities, and make data-driven decisions to drive revenue growth.
Automatic Product Suggestions for Increased Sales
GenAI can suggest additional products or services within customer-facing portals to enhance service and increase sales. It can suggest predictive maintenance, additional products to solve customer problems, and much more.
Customer Feedback Analysis
Using natural language processing and sentiment analysis to analyze customer feedback from various channels such as surveys, reviews, and social media, providing valuable insights to improve products, services, and customer satisfaction levels.
The No-Hype Generative AI Guide You’ve Been Looking For
There’s so much hype around generative AI today that it’s hard to sort fact from fiction. At rSTAR Technologies, we’ve been working in the field of AI, analytics, CX improvement and systems integration for many years. Our recent GenAI projects for Fortune-level energy and manufacturing companies demonstrate our innovation and passion for technology advances in AI, GenAI, and CX. Whether you are looking to reduce waiting times and caller queues in your service center, automate frequently asked questions such as billing and outage information, or find other innovative ways to increase ROI, rSTAR can help.
The rSTAR Approach to GenAI
Industries
Manufacturing
Energy
High Tech
Retail
Financial Services
Manufacturing
Energy
High Tech
Retail
Financial Services
FEATURED CASE STUDY
AI-Driven Chatbot Service for B2C Utilities
Enabling Self-Service Customer Support & Call Deflection for Utility Giants. Regional utility companies provide continuous service for millions of individual homes and businesses. That customer volume makes it difficult to provide responsive, high-quality support using traditional phone-based customer service alone.
rSTAR has developed and implemented bespoke, web-based digital assistants for utility providers that empower customers to report outages, make account queries, and get answers to frequently asked questions without needing to pick up a phone.
This support triage and call deflection has created major gains for internal support teams and improved customer satisfaction significantly.
rSTAR has developed and implemented bespoke, web-based digital assistants for utility providers that empower customers to report outages, make account queries, and get answers to frequently asked questions without needing to pick up a phone.
This support triage and call deflection has created major gains for internal support teams and improved customer satisfaction significantly.
