Google Customer Care AI: Retail & CPG Edge with rSTAR

Gain a Competitive Edge with Google Customer Care AI Implemented

with rSTAR Retail & CPG Accelerator

Enhance CX Through Seamless CRM Integration, Pre-Built Retail & CPG Workflows, and Advanced Analytics.

Retailers can enhance the customer experience with prompt responses and faster ticket resolution. Soft drink companies can rapidly adapt products to market tastes. Food and beverage retailers can assess local tastes and create products for specific markets. According to Deloitte, these are just some of the ways in which retail and CPG companies will adapt in the next few years to the shift from mass marketing to micro marketing.

AI enables CPGS to offer such personalization at unprecedented levels. It is estimated that the “adoption of Generative AI by CPG companies could lead to a reduction in operational costs by up to 20%” while helping CPGs remain at the cutting-edge of the mass to micro marketing trend.

Google CCAI

Seamless Customer Interaction Management

The Google CCAI Platform, a Contact Center as a Service (CCaaS) on Google Cloud, integrates CCAI products for seamless customer interaction management alongside CRMs. It facilitates routing across channels, with AI-driven capabilities like Virtual Agent and Agent Assist, while offering smart device features and robust reporting.

Benefits of Google CCAI include

Maximize your investment in AI with rSTAR GenAI Accelerator.
Our GenAI Accelerator is built on Google CCAI and offers fast, streamlined integration into your CRM and service platforms, prebuilt workflows for retail and CPG, and advanced analytics that make insights a breeze!

Benefits of Google CCAI include

Maximize your investment in AI with rSTAR GenAI Accelerator.
Our GenAI Accelerator is built on Google CCAI and offers fast, streamlined integration into your CRM and service platforms, prebuilt workflows for retail and CPG, and advanced analytics that make insights a breeze!

Learn more about rSTAR Retail & CPG Accelerator and schedule a discovery session to start on the way to a 6–8-week pilot that will help you get more insights, analytics, and ROI from your CRM and Google CCAI.

The rSTAR Accelerator Advantage for Retail & CPG

Google CCAI with rSTAR Accelerator

Accelerator from rSTAR integrates Google CCAI and CRM platforms faster and easier, providing one 360-degree customer view and incredible insights.
Built with retail in, mind including prebuilt workflows and typical customer contact conversations.
Connects Google CCAI quickly to common CRMs and service platforms with minimal customization.
Domain expertise from rSTAR – our clients include Fortune-level manufacturers, retail and CPG like Samsung, Dollar Tree, Emerson, OmniMax, Motorola, and more.

Implement Your Google CCAI Pilot in Just 6-8 Weeks

Implement Your Google CCAI Pilot in Just 6-8 Weeks

rSTAR’s Google Customer Care AI Accelerator

Easier, Faster, Better CRM Integration

rSTAR has helped us save costs and significantly improve productivity… Taking infrastructure automation and management down to minutes instead of days or weeks.” – Fortune 100 IT Director.
Schedule Discovery Call for Your Personalized Pilot.
We’d love to demonstrate to you the power of Customer Care AI from Google and rSTAR. Let’s schedule a quick 30-minute call to understand where our CX solution can help you the most and how we can get you started.
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rSTAR’s Licensing and Permitting Solution Accelerator

Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction. rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application. With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.