Solutions for Energy & Utilities

  • Customer Experience​
  • Work Orders & Asset Management​
  • IT Portfolio Modernization​
  • Cost Optimization & Rationalization​

rSTAR Accelerators for Utilities

Microservices​

Microservices​

ai-mlDigital-Assistants_1

AI/ML & Digital Assistants

Oracle Rationalization​

Portfolio Rationalization

Data Analytics​

Data Analytics​

DevOps and Automation​

DevOps Automation

Enterprise Integration​

Enterprise Integration​

Call Deflection & Service Automation

Transform service delivery, leveraging AI to pick up the slack and accelerate solution times.

Results

40%

Reduced call volume

50%

Lower cost-per-call

50%

Reduced hold/wait times

25%

Increased customer satisfaction

Services

  • Omnichannel AI Chatbot deployment
  • IVR-to-SMS deflection
  • Customer bill insights via Opower
“Our ticket volume has dramatically decreased. Before, most of my time was spent on emails. Now, the bot is leading customers in the right direction, and it really takes the load off.”
Senior Customer Service Manager
Fortune 100 Utility
A track record of success

rSTAR has worked with a number of platforms including…

Results

100%

Automated routine reporting

8

Unlocked productivity hours weekly per tech

15%

Increased customer satisfaction

Connected Field Service

Services

  • ERP extension for mobility
  • Live updates, tracking, & reporting
  • Warehouse & routing integration

Connected Field Service

Services

  • ERP extension for mobility
  • Live updates, tracking, & reporting
  • Warehouse & routing integration

Results

100%

Automated routine reporting

8

Unlocked productivity hours weekly per tech

15%

Increased customer satisfaction
“Working with rSTAR, we saved a lot of time and money by not reinventing the wheel.”
Principal Architect
Fortune 100 Utility

DevOps Acceleration

Results

30%

Reduce software development time

100%

Automated code testing

Services

  • DevOps toolkit creation
  • Continuous Integration/Delivery
  • DevOps training
“rSTAR has helped us save costs and significantly improve productivity… taking infrastructure automation and management down to minutes instead of days or weeks.”
Tim Murnane
Director of IT, Exelon Corporation
Utility Transformation Story

Exelon Corporation

Exelon Corporation delivers electricity to more than 10 million customers nationwide through six regional operating companies. To reduce the burden on their call center teams, Exelon launched a digital transformation leveraging conversational AI to deflect and service customer inquiries with a high degree of satisfaction. Working closely with rSTAR, Exelon built an Oracle Digital Assistant-powered AI chatbot experience and piloted it at one operating company before expanding the approach to all six with major success.
Get the Full Story
energy-provider-cx-casestudy
Tim Murnane
Tim Murnane Director

“rSTAR brings enterprise expertise & a forward looking viewpoint driving next level innovation.”

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rSTAR’s Licensing and Permitting Solution Accelerator

Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction. rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application. With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.