Transform service delivery, leveraging AI to pick up the slack and accelerate solution times.
Results
40%
Reduced call volume
50%
Lower cost-per-call
50%
Reduced hold/wait times
25%
Increased customer satisfaction
Services
Omnichannel AI Chatbot deployment
IVR-to-SMS deflection
Customer bill insights via Opower
“Our ticket volume has dramatically decreased. Before, most of my time was spent on emails. Now, the bot is leading customers in the right direction, and it really takes the load off.”
Senior Customer Service Manager
Fortune 100 Utility
A track record of success
rSTAR has worked with a number of platforms including…
Results
100%
Automated routine reporting
8
Unlocked productivity hours weekly per tech
15%
Increased customer satisfaction
Connected Field Service
Services
ERP extension for mobility
Live updates, tracking, & reporting
Warehouse & routing integration
Connected Field Service
Services
ERP extension for mobility
Live updates, tracking, & reporting
Warehouse & routing integration
Results
100%
Automated routine reporting
8
Unlocked productivity hours weekly per tech
15%
Increased customer satisfaction
“Working with rSTAR, we saved a lot of time and money by not reinventing the wheel.”
Principal Architect
Fortune 100 Utility
DevOps Acceleration
Results
30%
Reduce software development time
100%
Automated code testing
Services
DevOps toolkit creation
Continuous Integration/Delivery
DevOps training
“rSTAR has helped us save costs and significantly improve productivity… taking infrastructure automation and management down to minutes instead of days or weeks.”