rSTAR Accelerators for Utilities
Microservices
AI/ML & Digital Assistants
Portfolio Rationalization
Data Analytics
DevOps Automation
Enterprise Integration
Call Deflection & Service Automation
Transform service delivery, leveraging AI to pick up the slack and accelerate solution times.
Results
40%
Reduced call volume
50%
Lower cost-per-call
50%
Reduced hold/wait times
25%
Increased customer satisfaction
Services
- Omnichannel AI Chatbot deployment
- IVR-to-SMS deflection
- Customer bill insights via Opower
“Our ticket volume has dramatically decreased. Before, most of my time was spent on emails. Now, the bot is leading customers in the right direction, and it really takes the load off.”
Senior Customer Service Manager
Fortune 100 Utility
A track record of success
rSTAR has worked with a number of platforms including…
Results
100%
Automated routine reporting
8
Unlocked productivity hours weekly per tech
15%
Increased customer satisfaction
Connected Field Service
Services
- ERP extension for mobility
- Live updates, tracking, & reporting
- Warehouse & routing integration
Connected Field Service
Services
- ERP extension for mobility
- Live updates, tracking, & reporting
- Warehouse & routing integration
Results
100%
Automated routine reporting
8
Unlocked productivity hours weekly per tech
15%
Increased customer satisfaction
“Working with rSTAR, we saved a lot of time and money by not reinventing the wheel.”
Principal Architect
Fortune 100 Utility
DevOps Acceleration
Results
30%
Reduce software development time
100%
Automated code testing
Services
- DevOps toolkit creation
- Continuous Integration/Delivery
- DevOps training
“rSTAR has helped us save costs and significantly improve productivity… taking infrastructure automation and management down to minutes instead of days or weeks.”
Tim Murnane
Director of IT, Exelon Corporation