Solutions for Energy & Utilities

rSTAR Accelerators for Utilities

Microservices​

Microservices

ai-mlDigital-Assistants_1

AI/ML & Digital Assistants

Oracle Rationalization​

Portfolio Rationalization

Data Analytics​

Data Analytics

DevOps and Automation​

DevOps Automation

Enterprise Integration​

Enterprise Integration

Call Deflection & Service Automation

Transform service delivery, leveraging AI to pick up the slack and accelerate solution times.

Results

40%

Reduced call volume

50%

Lower cost-per-call

50%

Reduced hold/wait times

25%

Increased customer satisfaction

Services

“Our ticket volume has dramatically decreased. Before, most of my time was spent on emails. Now, the bot is leading customers in the right direction, and it really takes the load off.”
Senior Customer Service Manager
Fortune 100 Utility
A track record of success

rSTAR has worked with a number of platforms including…

Results

100%

Automated routine reporting

8

Unlocked productivity hours weekly per tech

15%

Increased customer satisfaction

Connected Field Service

Services

Connected Field Service

Services

Results

100%

Automated routine reporting

8

Unlocked productivity hours weekly per tech

15%

Increased customer satisfaction
“Working with rSTAR, we saved a lot of time and money by not reinventing the wheel.”
Principal Architect
Fortune 100 Utility

DevOps Acceleration

Results

30%

Reduce software development time

100%

Automated code testing

Services

“rSTAR has helped us save costs and significantly improve productivity… taking infrastructure automation and management down to minutes instead of days or weeks.”
Tim Murnane
Director of IT, Exelon Corporation