Generative AI (GenAI) has transformed numerous industries, enabling organizations to achieve new levels of operational efficiency and customer engagement. While the emerging technology has found applications in diverse industries, there are a few industries where the benefits of GenAI have...

Leaders seeking GenAI use cases and best practices can find many examples shared in rSTAR’s recent webinar. Utility leaders, particularly CIOs, are guiding GenAI’s implementation and helping organizations extract the most ROI from their efforts. Michelle Ferrara, CIO of Arizona...

Leaders in the energy sector looking to improve utility customer experience are actively exploring artificial intelligence in contact centers.  Artificial intelligence (AI) in contact centers is common. AI and GenAI have touched nearly every aspect of business, including the customer experience (CX)....

Since the emergence of digital transformation, companies have been striving to innovate and stay competitive. One leading technology driving this innovation is Generative AI (GenAI). Unlike traditional AI, GenAI uses advanced algorithms to generate new ideas, solutions, and content. This has made...

Imagine transforming your customer service experience with the power of cutting-edge artificial intelligence, making every interaction seamless, efficient, and insightful—welcome to the world of Google CCAI and Insights. Google Cloud Contact Center AI (CCAI) and Google Insights are two solutions...

Savvy enterprises are adopting digital technologies that deliver better customer experiences (CX) and boost competitive advantage. Among the many technological innovations, generative AI (GenAI) stands out as a transformative solution, especially for customer service departments handling tons of data daily....

In a dynamic market where customer behavior and expectations continually evolve, it’s critical to continually adapt and innovate to meet these expectations. A strategic way to achieve this goal is by adopting GenAI in customer care operations processes. Companies can...

Artificial intelligence (AI) has exploded in the business world in recent years. The AI market size is also projected to reach 740 billion by 2030. According to Statista data, its market size is projected to rise from more than $241 billion in...

As the business world becomes more competitive, every manufacturer is looking for new and effective ways to save money, reduce risks, boost overall production, and enjoy other benefits. Efficiency and resiliency are critical to ensure they stay relevant and maintain their position...