Customer experience (CX) is one of the most important aspects of any business. When answering questions, connecting with information, and managing accounts is accessible, straightforward, and responsive, it builds positive buzz in the marketplace, generating customer loyalty and competitive value....

Chatbots are a cost-effective way to deflect customer service calls, eliminate traditional online navigational concerns, or even create a digital personal assistant that can schedule, locate data, and check in with colleagues faster than a human professional. Table of Contents...

Over the last two years, chatbots have exploded as a ROI-minded strategy for customer engagement and service. Given the new challenges and realities of COVID-19, chatbots and AI should be a major area of strategic investment for service-oriented businesses across the board....

At rSTAR, chatbots and artificial intelligence are two of our key areas of focus. As more and more businesses leverage chatbot technology and machine learning to streamline operations during this tough economic time, we’re constantly getting the question, “How does retraining the...

Table of Contents   What are AI Chatbots? Artificial intelligence chatbots are text- or voice-based interfaces that provide support and connect human users with the services or information they need by simulating a traditional person-to-person conversation. Text-based chatbots are often...