What Industries Benefit the Most from GenAI?

Generative AI (GenAI) has transformed numerous industries, enabling organizations to achieve new levels of operational efficiency and customer engagement. While the emerging technology has found applications in diverse industries, there are a few industries where the benefits of GenAI have...

CRP/ERM Integration ERP CRM integration

What Is Seamless Integration?

The process of connecting platforms, systems, or applications in a smooth and uninterrupted way is at the heart of seamless integration. Companies often refer to this in the context of platform integration, where different technologies collaborate without noticeable disruptions. This...

Unified Business Insights Through CRM and ERP: The Key to Effective CRM Implementation

CRM ERP CRM integration

Unified Business Insights Through CRM and ERP: The Key to Effective CRM Implementation

Customer Relationship Management (CRM) systems are essential for businesses looking to improve customer interactions and streamline processes. However, implementing a CRM system is challenging. Data migration and integration complexities are two of the biggest hurdles companies face. These issues become...

How Companies Can Use AI to Improve Average Order Value (AOV) and Other Sales Outcomes

AI Integration Services Conversational AI Solutions

How Companies Can Use AI to Improve Average Order Value (AOV) and Other Sales Outcomes

The hyper-competitive nature of the business landscape has made it critical for companies to improve their average order value, profitability, and other critical sales outcomes. Businesses increasingly turn to AI solutions to transform their cross-selling, upselling, and sales strategies to stay competitive...

Legacy System Modernization for Oracle Platforms: A Practical Guide to Modernizing Legacy Systems

Legacy System Modernization Oracle

Legacy System Modernization for Oracle Platforms: A Practical Guide to Modernizing Legacy Systems

Table of Contents Legacy system modernization is a major challenge for many large enterprises, especially those in asset-intensive industries. These businesses face growing pressure to improve efficiency, reduce costs, and enhance security while avoiding disrupting their core processes. Modernizing legacy...

GenAI

GenAI Use Cases and Best Practices: A CIO’s Perspective

Leaders seeking GenAI use cases and best practices can find many examples shared in rSTAR’s recent webinar. Utility leaders, particularly CIOs, are guiding GenAI’s implementation and helping organizations extract the most ROI from their efforts. Michelle Ferrara, CIO of Arizona...

GenAI

How GenAI Can Supercharge Utility Customer Experience

Leaders in the energy sector looking to improve utility customer experience are actively exploring artificial intelligence in contact centers. Artificial intelligence (AI) in contact centers is common. AI and GenAI have touched nearly every aspect of business, including the customer experience (CX)....

Microservices

Microservices Architecture: Benefits, Challenges, and Best Practices

Microservices architecture is a buzzword in the tech industry, but what exactly does it mean, and why is it gaining so much attention? In this article, we’ll explore the world of microservices, discussing their benefits, challenges, and best practices for...

Dreamforce 2024: How Salesforce AgentForce and AI are Transforming CX

AI Integration Services Salesforce Cloud

Dreamforce 2024: How Salesforce AgentForce and AI are Transforming CX

Dreamforce 2024 Wrap-Up: Exploring the Future of AI and CX with Salesforce Dreamforce 2024 was nothing short of exhilarating! As always, this iconic Salesforce event showcased the latest in cutting-edge technology, and rSTAR Technologies was front and center, taking in...

What are the Benefits Manufacturers Receive from Improving CX?

Customer Experience

What are the Benefits Manufacturers Receive from Improving CX?

The competitive nature of the manufacturing industry has made enhancing customer experience (CX) a critical factor in driving revenue growth, increasing profit margin, and sustaining long-term success. A Forrester report highlighted that improving CX by 1 point can drive more than 1...

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Insights for All-Stars

What Industries Benefit the Most from GenAI?

What Is Seamless Integration?

Unified Business Insights Through CRM and ERP: The Key to Effective CRM Implementation

How Companies Can Use AI to Improve Average Order Value (AOV) and Other Sales Outcomes

Legacy System Modernization for Oracle Platforms: A Practical Guide to Modernizing Legacy Systems

GenAI Use Cases and Best Practices: A CIO’s Perspective

How GenAI Can Supercharge Utility Customer Experience

Microservices Architecture: Benefits, Challenges, and Best Practices

Dreamforce 2024: How Salesforce AgentForce and AI are Transforming CX

What are the Benefits Manufacturers Receive from Improving CX?

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