How GenAI Can Supercharge Utility Customer Experience

Leaders in the energy sector looking to improve utility customer experience are actively exploring artificial intelligence in contact centers. Artificial intelligence (AI) in contact centers is common. AI and GenAI have touched nearly every aspect of business, including the customer experience (CX)....

Microservices

Microservices Architecture: Benefits, Challenges, and Best Practices

Microservices architecture is a buzzword in the tech industry, but what exactly does it mean, and why is it gaining so much attention? In this article, we’ll explore the world of microservices, discussing their benefits, challenges, and best practices for...

What are the Benefits Manufacturers Receive from Improving CX?

Customer Experience

What are the Benefits Manufacturers Receive from Improving CX?

The competitive nature of the manufacturing industry has made enhancing customer experience (CX) a critical factor in driving revenue growth, increasing profit margin, and sustaining long-term success. A Forrester report highlighted that improving CX by 1 point can drive more than 1...

Unlocking Success: System Integration Boosts Your Digital Transformation

Customer Experience Digital Transformation

Unlocking Success: System Integration Boosts Your Digital Transformation

To survive in today’s dynamic landscape, manufacturing companies need a robust strategy for implementing digital technologies across all their operations. Fierce competition, evolving customer expectations, and ever-changing behaviors demand a more responsive and data-driven approach than the manufacturing companies of the...

Customer Experience

Design a Unified Customer Experience Ecosystem for Lasting Relationships

A seamless customer experience (CX) ecosystem is essential for every organization that wants to exceed customers’ expectations and build lasting relationships. However, to deliver exceptional CX, companies must understand the customer experience ecosystem and how to create a seamless ecosystem...

Serving Beyond Solutions: rSTAR’s Charity Event with Feed My Starving Children

Charity rSTAR Gives Back

Serving Beyond Solutions: rSTAR’s Charity Event with Feed My Starving Children

This morning, rSTAR Technologies kicked off a quarterly meeting of its Advisory Council with a charity event at Feed My Starving Children (FMSC). Council members, along with a number of additional staff members, gathered to pack nutritious meals for children...

Migrating Enterprise Applications to the Cloud – Expert Insights for a Successful Transformation

ERP CRM integration Oracle ERP

Migrating Enterprise Applications to the Cloud – Expert Insights for a Successful Transformation

To stay agile, productive, and competitive, enterprises must constantly seek ways to modernize their systems, applications, and processes. A vital part of this digital transformation involves migrating on-premises legacy systems, especially ERPs, to the cloud. While cloud migration promises increased...

Digital Transformation and AI Applications: A Winning Combination

Digital Transformation ERP CRM integration

Digital Transformation and AI Applications: A Winning Combination

In today’s fiercely competitive business landscape, manufacturers and asset-intensive companies seek ways to refine operations, improve efficiency, and gain firm footing. This is where Artificial Intelligence (AI) has become a strategic tool. Large enterprises are taking the next step by...

GenAI

Leveraging GenAI for Enhanced Sales Enablement; Unlocking CX Potentials

Since the emergence of digital transformation, companies have been striving to innovate and stay competitive. One leading technology driving this innovation is Generative AI (GenAI). Unlike traditional AI, GenAI uses advanced algorithms to generate new ideas, solutions, and content. This has made...

Google CCAI and Google Insights: Embrace the Future of Customer Experience Success

GenAI

Google CCAI and Google Insights: Embrace the Future of Customer Experience Success

Imagine transforming your customer service experience with the power of cutting-edge artificial intelligence, making every interaction seamless, efficient, and insightful—welcome to the world of Google CCAI and Insights. Google Cloud Contact Center AI (CCAI) and Google Insights are two solutions...

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Insights for All-Stars

Author: Jeanne Grunert

How GenAI Can Supercharge Utility Customer Experience

Microservices Architecture: Benefits, Challenges, and Best Practices

What are the Benefits Manufacturers Receive from Improving CX?

Unlocking Success: System Integration Boosts Your Digital Transformation

Design a Unified Customer Experience Ecosystem for Lasting Relationships

Serving Beyond Solutions: rSTAR’s Charity Event with Feed My Starving Children

Migrating Enterprise Applications to the Cloud – Expert Insights for a Successful Transformation

Digital Transformation and AI Applications: A Winning Combination

Leveraging GenAI for Enhanced Sales Enablement; Unlocking CX Potentials

Google CCAI and Google Insights: Embrace the Future of Customer Experience Success

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