rSTAR Shares Industry Insights and GenAI Demonstration at Oracle Energy and Water Customer Edge  

Standing Room Only Session: Analytics and AI: How Gen AI Is Shaping the Future of Utilities

Our session on Monday, March 25, was standing-room only! Chris Moyer, the former CTO of Exelon and now an rSTAR Advisory Council member, wowed the audience with his information-packed presentation. Chris spoke on the industry’s current state and how it is uniquely positioned to utilize GenAI. The energy and utility industry collects plentiful data, which is needed to program machine learning models. Companies already have structures around how data may be used and to ensure data privacy and security. They also have regular and frequent contact with their customers. Additionally, regulators continue to pressure the industry to do more with less, thus tacitly supporting the use of technology to enhance CX.

rSTAR GenAI Demonstration for Energy and Utility Call Centers

After Chris presented his insights, rSTAR’s Vice President of Information Technology, Vivek Ahuja, presented a GenAI demonstration showcasing how the technology may be used in call centers to improve customer service.

The GenAI demonstration for energy and utilities introduced advanced automation for customer service. The system rSTAR showcased understands and summarizes customer inquiries, providing personalized responses for agents. This goes beyond deflecting calls, aiming to resolve issues efficiently.

Its benefits include improved efficiency with faster responses, enhanced customer satisfaction through personalized assistance, and time savings by reducing agent workload and response times.

rSTAR’s GenAI automation streamlines customer service operations, focusing on resolving issues promptly and offering personalized support. This boosts efficiency and satisfaction and saves time for both customers and agents.

Did you miss the Session? Catch the Replay in Our Upcoming Webinar!

rSTAR’s Vice President of Client Engagement, Danny Asnani, concluded the session at Oracle Edge and invited customer questions. Danny offered insights into the many ways in which utilities can deliver enhanced CX by using GenAI. Some of his insights are also included in his recently published Forbes Council article, Unlocking CX Potential: Steps To Launch Your GenAI Project.

We have a treat for you if you missed the session or did not attend Oracle Edge. Chris Moyer has graciously agreed to host a webinar in May for rSTAR, during which he will once again present these insights. The date is still to be determined. Please let us know if you want to be notified when the webinar is scheduled and follow rSTAR on LinkedIn.

Breakfast Roundtable, After Conference Drinks, and Time to Chat

We had a wonderful time at Oracle Customer Edge, participating in several additional events that gave us plenty of time to meet and mingle with you. These events included a breakfast round table on Tuesday, where we discussed industry trends and continued the dialogue on AI and analytics. Then, we joined Data Capable for after-dinner drinks, where we enjoyed the atmosphere at Zanzibar.

We’d love to connect virtually if you missed us at Oracle Edge. You can schedule a quick 30-minute call with us to discuss the GenAI information shared at Edge or ask any questions about how rSTAR can help you with your Oracle integration, automation, or CX needs. With over 20 years of experience as a full-service systems integrator and a proven history of successful work for some of the industry’s leading companies like Exelon and Southern Gas, we are a top choice for energy and utility companies seeking to extend their Oracle platforms, improve CX, automation processes, and get their GenAI projects started.

Your Next Steps

 

• • Follow rSTAR on LinkedIn for webinar announcements and more.

• • Make an appointment with us using below link.