Measuring ROI: Calculating the Business Impact of AI Chatbots

There’s more to AI chatbot implementation than project costs. There’s also the potential for cost savings and revenue gains. Here, we explore the possible financial incentives from introducing chatbots in a call center environment. Table of Contents What Are AI...

Enterprise Integration Integration & Data Strategy

Do You Need Both a CRM and an ERP?

Acronyms are everywhere in the software industry. Case in point: CRM (customer relationship management) and ERP (enterprise resource planning). Each system performs different and highly valuable functions. But do you need both? Can you have just one and not the...

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

App Dev/UI/UX IT Automation

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

Table of Contents What Is a Microservices Architecture? A microservices architecture is a modern software development method where complex applications are structured as smaller, independent units or services that stack together. Companies adopt this concept to integrate different business functions,...

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Enterprise Integration Integration & Data Strategy

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Customer Relationship Management (CRM) tools and processes influence manufacturing operations beyond imagination. These tools go beyond delivering quality data-backed insights and managing customer relationships to improving operations, product quality, and supply chain while maintaining industry competitiveness. Table of Contents With...

Three Important Call Center AI Trends to Watch Now

Call Center Transformation Customer Experience

Three Important Call Center AI Trends to Watch Now

Consumers have come to expect efficient and timely customer service. What worked 10 years ago doesn’t work today. Delivering an omnichannel customer experience is the way forward to foster brand loyalty and longevity. Table of Contents To that end, call...

How Manufacturers Can Use Data to Improve CX

Call Center Transformation Customer Experience

How Manufacturers Can Use Data to Improve CX

Data is transforming every industry, from retail to manufacturing, and has been a critical factor in customer experience delivery. As customer expectations continually increase, manufacturers’ focus has shifted from competing on delivering the best products to competing on customer experience...

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Integration & Data Strategy Microservices Maturity

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Improving customer experience (CX) in asset-intensive industries leads to many benefits. Positive customer experiences improve brand loyalty, which in turn, encourages repeat business. This can translate into increased sales and, potentially, higher revenues. Table of Contents However, many companies who...

How Custom AI Integration Services Provide a Competitive Advantage

AI Integration Services Artificial Intelligence

How Custom AI Integration Services Provide a Competitive Advantage

Artificial intelligence (AI) is reshaping industries and driving innovation for companies across many sectors. Companies are leveraging the power of this transformative technology to improve their operations, unlock new levels of efficiency, improve product quality, optimize their supply chains, and...

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

AI for CX AI Transformation

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

Energy and utility companies need reliable, 24/7 customer care. With customers reaching out to make billing inquiries, report outages, or request service, support teams can quickly become overwhelmed. This is one key area that digital transformation solutions like conversational AI...

Why Digital Transformation of Customer Experience Is Critical

Call Center Transformation Customer Experience

Why Digital Transformation of Customer Experience Is Critical

The need for digital transformation of the customer experience has never been more critical. Customers have gone beyond demanding quality products and services to demanding seamless interactions, personalized engagements, and effortless access to products and services across multiple touchpoints. Table...

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Insights for All-Stars

Measuring ROI: Calculating the Business Impact of AI Chatbots

Do You Need Both a CRM and an ERP?

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Three Important Call Center AI Trends to Watch Now

How Manufacturers Can Use Data to Improve CX

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

How Custom AI Integration Services Provide a Competitive Advantage

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

Why Digital Transformation of Customer Experience Is Critical

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