Three Important Call Center AI Trends to Watch Now

Consumers have come to expect efficient and timely customer service. What worked 10 years ago doesn’t work today. Delivering an omnichannel customer experience is the way forward to foster brand loyalty and longevity. Table of Contents To that end, call...

How Manufacturers Can Use Data to Improve CX

Customer Experience

How Manufacturers Can Use Data to Improve CX

Data is transforming every industry, from retail to manufacturing, and has been a critical factor in customer experience delivery. As customer expectations continually increase, manufacturers’ focus has shifted from competing on delivering the best products to competing on customer experience...

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Customer Experience Microservices

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Improving customer experience (CX) in asset-intensive industries leads to many benefits. Positive customer experiences improve brand loyalty, which in turn, encourages repeat business. This can translate into increased sales and, potentially, higher revenues. Table of Contents However, many companies who...

How Custom AI Integration Services Provide a Competitive Advantage

AI Integration Services Artificial Intelligence

How Custom AI Integration Services Provide a Competitive Advantage

Artificial intelligence (AI) is reshaping industries and driving innovation for companies across many sectors. Companies are leveraging the power of this transformative technology to improve their operations, unlock new levels of efficiency, improve product quality, optimize their supply chains, and...

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

Chatbot Conversational AI Solutions

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

Energy and utility companies need reliable, 24/7 customer care. With customers reaching out to make billing inquiries, report outages, or request service, support teams can quickly become overwhelmed. This is one key area that digital transformation solutions like conversational AI...

Customer Experience

Why Digital Transformation of Customer Experience Is Critical

The need for digital transformation of the customer experience has never been more critical. Customers have gone beyond demanding quality products and services to demanding seamless interactions, personalized engagements, and effortless access to products and services across multiple touchpoints. Table...

Five Tips for Successful Salesforce Sales Cloud Implementation

Salesforce Cloud Salesforce CRM Salesforce Implementation Partner

Five Tips for Successful Salesforce Sales Cloud Implementation

When it comes to the best Customer Relationship Management (CRM) platforms, Salesforce is the first that comes to mind, which makes complete sense given that Salesforce is the CRM market leader in North America, Latin America, Western Europe, and Asia-Pacific...

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

Customer Experience Onmichannel Customer Experience

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

The emergence and growth of digital CX systems have revolutionized customer experience delivery. These technologies offer improved opportunities for customer service delivery, making some manufacturers trend towards neglecting existing offline CX systems. However, manufacturers should beware that relying on digital...

How Enhanced Customer Order Tracking Boosts Overall Revenue

Customer Experience Real time order tracking

How Enhanced Customer Order Tracking Boosts Overall Revenue

Delivering excellent customer service is critical to maximizing revenue. Customers are persistent in their demand for personalized services and will walk away if their needs are unmet. According to a McKinsey survey, 71% of consumers expect personalization from companies, and 76%...

Top 6 Technologies Driving Digital Transformation in Manufacturing

CRP/ERM Integration Digital Transformation

Top 6 Technologies Driving Digital Transformation in Manufacturing

Digital transformation is increasingly becoming a determinant factor for manufacturing success and a critical aspect of staying relevant and competitive. According to Gartner, 91% of companies are engaged in some form of digital initiative, and 87% of senior business leaders say...

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Insights for All-Stars

Three Important Call Center AI Trends to Watch Now

How Manufacturers Can Use Data to Improve CX

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

How Custom AI Integration Services Provide a Competitive Advantage

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

Why Digital Transformation of Customer Experience Is Critical

Five Tips for Successful Salesforce Sales Cloud Implementation

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

How Enhanced Customer Order Tracking Boosts Overall Revenue

Top 6 Technologies Driving Digital Transformation in Manufacturing

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