Data Challenged to Data Enabled – Importance of Optimizing Customer Data with CRM and ERP Collaboration

Customer data is valuable and key to understanding customer needs, preferences, and behavior and providing personalized products, services, and experiences. Companies, however, struggle to enjoy the full benefits of customer data because of inconsistent and incomplete data silos scattered across...

Artificial Intelligence

5 Benefits of AI in Manufacturing

Innovation helps modern manufacturers deliver on quality and efficiency, while keeping prices down. Automation integrated into operations helps support those goals. Here’s a look at how AI can help bring factories into the future and help them stay competitive. Table...

Adapt or Become Obsolete: Why Manufacturers Should Embrace Servitization

IT Managed Services

Adapt or Become Obsolete: Why Manufacturers Should Embrace Servitization

Manufacturers look to innovative strategies to differentiate themselves and remain relevant. One such strategy that has gained popularity in recent years is servitization. This concept represents a paradigm shift in the marketplace, where companies transition from merely selling products to...

Digging Deeper: Making Sense of Chatbot Analytics

Artificial Intelligence Chatbot

Digging Deeper: Making Sense of Chatbot Analytics

Incorporating chatbots in call center operations can help your teamwork smarter, not harder, improve customer service, and even reduce labor costs. As CX Today explains, Gartner forecasts that bots will reduce agent labor costs by as much as $80 billion in 2026....

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Microservices

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Legacy monolithic ERPs limit the ability to optimize operations and achieve speed, flexibility, and revenue goals. Even when companies wish to achieve specific outcomes, a replacement ERP alone doesn’t solve the problem and is often expensive and time-consuming. Table of...

Measuring ROI: Calculating the Business Impact of AI Chatbots

Artificial Intelligence

Measuring ROI: Calculating the Business Impact of AI Chatbots

There’s more to AI chatbot implementation than project costs. There’s also the potential for cost savings and revenue gains. Here, we explore the possible financial incentives from introducing chatbots in a call center environment. Table of Contents What Are AI...

ERP CRM integration

Do You Need Both a CRM and an ERP?

Acronyms are everywhere in the software industry. Case in point: CRM (customer relationship management) and ERP (enterprise resource planning). Each system performs different and highly valuable functions. But do you need both? Can you have just one and not the...

Microservices

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

Table of Contents What Is a Microservices Architecture? A microservices architecture is a modern software development method where complex applications are structured as smaller, independent units or services that stack together. Companies adopt this concept to integrate different business functions,...

Salesforce CRM

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Customer Relationship Management (CRM) tools and processes influence manufacturing operations beyond imagination. These tools go beyond delivering quality data-backed insights and managing customer relationships to improving operations, product quality, and supply chain while maintaining industry competitiveness. Table of Contents With...

Three Important Call Center AI Trends to Watch Now

Artificial Intelligence

Three Important Call Center AI Trends to Watch Now

Consumers have come to expect efficient and timely customer service. What worked 10 years ago doesn’t work today. Delivering an omnichannel customer experience is the way forward to foster brand loyalty and longevity. Table of Contents To that end, call...

1 2 … 4 5 6 … 9 10

Insights for All-Stars

Data Challenged to Data Enabled – Importance of Optimizing Customer Data with CRM and ERP Collaboration

5 Benefits of AI in Manufacturing

Adapt or Become Obsolete: Why Manufacturers Should Embrace Servitization

Digging Deeper: Making Sense of Chatbot Analytics

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Measuring ROI: Calculating the Business Impact of AI Chatbots

Do You Need Both a CRM and an ERP?

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Three Important Call Center AI Trends to Watch Now

Let’s Start a Conversation

Follow Us

Focus Areas

Core Industries

Success Stories

About Us

Focus Areas

Core Industries

Success Stories

Follow Us

Focus Areas

Core Industries

Follow Us