rSTAR Technologies Proud Sponsor of the 2024 ChicagoCIO ORBIE Awards

For the past 20 years, the ChicagoCIO ORBIE Awards have recognized technology executives for the qualities most valued by their organizations and teams: innovation, excellence, and leadership. As a testament to our appreciation for the innovative, excellence, and leadership-driven work...

Generative AI for Utilities: Innovative Use Cases

GenAI

Generative AI for Utilities: Innovative Use Cases

The energy and utility industry has faced unprecedented challenges and opportunities. High customer expectations, increased ecological regulations, increased grid complexity, and an urgent need to reduce the environmental and social impacts of energy production and consumption are all top of...

GenAI

GenAI Use Cases for Businesses

GenAI is much more than a buzzword. It has transformed workflows, decision-making, and customer experience. Since its breakout year, GenAI has triggered a paradigm shift that has seen companies evolve their systems and processes and stakeholders widen their imaginations to...

Data Challenged to Data Enabled – Importance of Optimizing Customer Data with CRM and ERP Collaboration

ERP CRM integration

Data Challenged to Data Enabled – Importance of Optimizing Customer Data with CRM and ERP Collaboration

Customer data is valuable and key to understanding customer needs, preferences, and behavior and providing personalized products, services, and experiences. Companies, however, struggle to enjoy the full benefits of customer data because of inconsistent and incomplete data silos scattered across...

Artificial Intelligence

5 Benefits of AI in Manufacturing

Innovation helps modern manufacturers deliver on quality and efficiency, while keeping prices down. Automation integrated into operations helps support those goals. Here’s a look at how AI can help bring factories into the future and help them stay competitive. Table...

Adapt or Become Obsolete: Why Manufacturers Should Embrace Servitization

IT Managed Services

Adapt or Become Obsolete: Why Manufacturers Should Embrace Servitization

Manufacturers look to innovative strategies to differentiate themselves and remain relevant. One such strategy that has gained popularity in recent years is servitization. This concept represents a paradigm shift in the marketplace, where companies transition from merely selling products to...

Digging Deeper: Making Sense of Chatbot Analytics

Artificial Intelligence Chatbot

Digging Deeper: Making Sense of Chatbot Analytics

Incorporating chatbots in call center operations can help your teamwork smarter, not harder, improve customer service, and even reduce labor costs. As CX Today explains, Gartner forecasts that bots will reduce agent labor costs by as much as $80 billion in 2026....

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Microservices

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Legacy monolithic ERPs limit the ability to optimize operations and achieve speed, flexibility, and revenue goals. Even when companies wish to achieve specific outcomes, a replacement ERP alone doesn’t solve the problem and is often expensive and time-consuming. Table of...

Measuring ROI: Calculating the Business Impact of AI Chatbots

Artificial Intelligence

Measuring ROI: Calculating the Business Impact of AI Chatbots

There’s more to AI chatbot implementation than project costs. There’s also the potential for cost savings and revenue gains. Here, we explore the possible financial incentives from introducing chatbots in a call center environment. Table of Contents What Are AI...

ERP CRM integration

Do You Need Both a CRM and an ERP?

Acronyms are everywhere in the software industry. Case in point: CRM (customer relationship management) and ERP (enterprise resource planning). Each system performs different and highly valuable functions. But do you need both? Can you have just one and not the...

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Insights for All-Stars

rSTAR Technologies Proud Sponsor of the 2024 ChicagoCIO ORBIE Awards

Generative AI for Utilities: Innovative Use Cases

GenAI Use Cases for Businesses

Data Challenged to Data Enabled – Importance of Optimizing Customer Data with CRM and ERP Collaboration

5 Benefits of AI in Manufacturing

Adapt or Become Obsolete: Why Manufacturers Should Embrace Servitization

Digging Deeper: Making Sense of Chatbot Analytics

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Measuring ROI: Calculating the Business Impact of AI Chatbots

Do You Need Both a CRM and an ERP?

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