Building and maintaining strong customer relationships is paramount to every manufacturer’s success. To navigate the dynamic landscape of manufacturing, where competition is fierce, and customer expectations and behavior are ever-evolving, manufacturing leaders must adopt innovative technologies. These technologies play a pivotal role...

Operational efficiency and agility are key factors that make a difference in profit margin and competitive advantage in the dynamic landscape of modern manufacturing. While this may be common knowledge, many manufacturers fail to reach their full operational potential because...

Customer data is valuable and key to understanding customer needs, preferences, and behavior and providing personalized products, services, and experiences. Companies, however, struggle to enjoy the full benefits of customer data because of inconsistent and incomplete data silos scattered across...

Acronyms are everywhere in the software industry. Case in point: CRM (customer relationship management) and ERP (enterprise resource planning). Each system performs different and highly valuable functions. But do you need both? Can you have just one and not the...