Consumers have come to expect efficient and timely customer service. What worked 10 years ago doesn’t work today. Delivering an omnichannel customer experience is the way forward to foster brand loyalty and longevity. Table of Contents To that end, call...

Data is transforming every industry, from retail to manufacturing, and has been a critical factor in customer experience delivery. As customer expectations continually increase, manufacturers’ focus has shifted from competing on delivering the best products to competing on customer experience...

The need for digital transformation of the customer experience has never been more critical. Customers have gone beyond demanding quality products and services to demanding seamless interactions, personalized engagements, and effortless access to products and services across multiple touchpoints. Table...

Key Highlights Industry Aviation, Charter Travel, Asset Management Goals Extend the Oracle ERP Cloud experience to pool and centralize data points and functionality Create a customer portal that maximizes data access and provides granular documentation Build transparency for customers without...