In today’s fiercely competitive business landscape, manufacturers and asset-intensive companies seek ways to refine operations, improve efficiency, and gain firm footing. This is where Artificial Intelligence (AI) has become a strategic tool. Large enterprises are taking the next step by...

Since the emergence of digital transformation, companies have been striving to innovate and stay competitive. One leading technology driving this innovation is Generative AI (GenAI). Unlike traditional AI, GenAI uses advanced algorithms to generate new ideas, solutions, and content. This has made...

Imagine transforming your customer service experience with the power of cutting-edge artificial intelligence, making every interaction seamless, efficient, and insightful—welcome to the world of Google CCAI and Insights. Google Cloud Contact Center AI (CCAI) and Google Insights are two solutions...

Savvy enterprises are adopting digital technologies that deliver better customer experiences (CX) and boost competitive advantage. Among the many technological innovations, generative AI (GenAI) stands out as a transformative solution, especially for customer service departments handling tons of data daily....

In a dynamic market where customer behavior and expectations continually evolve, it’s critical to continually adapt and innovate to meet these expectations. A strategic way to achieve this goal is by adopting GenAI in customer care operations processes. Companies can...

Artificial intelligence (AI) has exploded in the business world in recent years. The AI market size is also projected to reach 740 billion by 2030. According to Statista data, its market size is projected to rise from more than $241 billion in...

As the business world becomes more competitive, every manufacturer is looking for new and effective ways to save money, reduce risks, boost overall production, and enjoy other benefits. Efficiency and resiliency are critical to ensure they stay relevant and maintain their position...

GenAI in the energy sector is a hot topic. Since our presentation at Oracle Energy and Water Customer Edge on AI and Analytics, we’ve spoken with many professionals in the utilities industry who are as eager as we are to...

The energy and utilities sector is experiencing a technological revolution, with Artificial Intelligence (AI) headlining the transformation. While many might see AI’s predictive analysis capability as only an operational tool, it’s far beyond that. CTOs and other decision-makers need to...

This Fortune 100 energy and utility company is one of the nation’s foremost power providers, serving millions of customers across various states and territories. rSTAR has been working with them for several years and has helped the utility launch various...