Using AI (GenAI) to Create an Omnichannel Customer Experience for Retail/CPG

Customer experience in the retail and CPG landscape is experiencing a transformative shift. Customers now demand consistent, personalized interactions across every touchpoint. Traditional methods are no longer enough, and business leaders are investing in omnichannel CX strategies and advanced technology...

AI for CX AI for IT

AI Agents: The New IT Services Frontier

AI agents are significantly transforming the IT services landscape right under our noses. Although many believe this is just another technological trend, it’s already reshaping how businesses approach service delivery, support operations, and overall infrastructure management. Here at rSTAR Technologies,...

Digging Deeper: Making Sense of Chatbot Analytics

AI for CX AI Transformation

Digging Deeper: Making Sense of Chatbot Analytics

Incorporating chatbots in call center operations can help your teamwork smarter, not harder, improve customer service, and even reduce labor costs. As CX Today explains, Gartner forecasts that bots will reduce agent labor costs by as much as $80 billion in 2026....

Measuring ROI: Calculating the Business Impact of AI Chatbots

AI for CX AI Transformation

Measuring ROI: Calculating the Business Impact of AI Chatbots

There’s more to AI chatbot implementation than project costs. There’s also the potential for cost savings and revenue gains. Here, we explore the possible financial incentives from introducing chatbots in a call center environment. Table of Contents What Are AI...

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

AI for CX AI Transformation

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

Energy and utility companies need reliable, 24/7 customer care. With customers reaching out to make billing inquiries, report outages, or request service, support teams can quickly become overwhelmed. This is one key area that digital transformation solutions like conversational AI...

Insights for All-Stars

Category: AI for CX

Using AI (GenAI) to Create an Omnichannel Customer Experience for Retail/CPG

AI Agents: The New IT Services Frontier

Digging Deeper: Making Sense of Chatbot Analytics

Measuring ROI: Calculating the Business Impact of AI Chatbots

How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

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