The energy and utility industry has faced unprecedented challenges and opportunities. High customer expectations, increased ecological regulations, increased grid complexity, and an urgent need to reduce the environmental and social impacts of energy production and consumption are all top of...

GenAI is much more than a buzzword. It has transformed workflows, decision-making, and customer experience. Since its breakout year, GenAI has triggered a paradigm shift that has seen companies evolve their systems and processes and stakeholders widen their imaginations to...

Innovation helps modern manufacturers deliver on quality and efficiency, while keeping prices down. Automation integrated into operations helps support those goals. Here’s a look at how AI can help bring factories into the future and help them stay competitive. Table...

Chatbots powered by artificial intelligence and machine learning can help utilities improve their bottom line by elevating the customer experience and customer satisfaction to new heights while reducing the related operating costs. Table of Contents Looking ahead, we’ll explore… Why...

Universally, IT managers know they could get more done if employee support responsibilities didn’t keep their team bogged down in low-level busy work. At the same time, COVID-19 has decentralized many of our offices and made the kind of in-person...

At rSTAR, chatbots and artificial intelligence are two of our key areas of focus. As more and more businesses leverage chatbot technology and machine learning to streamline operations during this tough economic time, we’re constantly getting the question, “How does retraining the...

Table of Contents   What are AI Chatbots? Artificial intelligence chatbots are text- or voice-based interfaces that provide support and connect human users with the services or information they need by simulating a traditional person-to-person conversation. Text-based chatbots are often...

This blog is the first entry in rSTAR’s on-going blog series, The IT Leader’s Pain Management Guide. Each week, we’re exploring one of the top challenges facing IT managers, directors, CIOs, CTOs, and other technology leaders, diagnosing each problem in...