In the past, a combination of physical time clocks, telephone applications and even manual paper-based processes were used by employee’s located offsite and by staff working different shifts for logging time or accomplishing employee self-service activities. This increased complexity has given organizations a reason to find a solution that will help improve their workflow.
With the increasing use of mobile devices and mobile applications, there has been a demand of mobile workforce openings for small and medium-sized businesses as they rely more and more on their fieldworkers to help them meet the day-to-day challenges and their customer’s ever-changing needs. Mobile Workforce Management is no longer discretional or confined to a handful of employee groups or those who work remotely, it’s expected, and all employees can benefit. For these reasons, Mobile Workforce Management (MWM) gained significant traction.
Mobile Workforce Management solutions provide some of the quickest benefits like:
The application allows an organization to create service requests for their fieldworkers, which can provide the specific details required to perform the task. In addition, the application supports inspections and allows for the delegation of assignments to the appropriate department. Once the request is generated, work orders are assigned to the employees.
The Mobile Workforce Management system capabilities incorporated in the application allows you to easily determine who the appropriate person is to assign to a job. With the aid of the tracking functionality, you can track who possesses the skills needed to accomplish the task as well as their current location in proximity to the location of the work that needs completed.
The fieldworker will be notified through push notifications and can view the specific request details as well as their additional work order requests while keeping the status of each project updated with the help of sync functionality. Fieldworkers will also have the ability to attach customer’s signatures to verify the proof of job completion.
The tracking functionality incorporated within the application displays a map view of work orders making it easy to find and track the locations.
The application provides out of the box features such as assets and inventory management that enables an organization to track which assets are being utilized for a specific work order and which are required for the completion of the task.
Once utilized, the application can be used for viewing screens and workflows for different work orders, improve reporting capabilities, and provide the following benefits to the organizations:
- Organizational Productivity: Mobile Workforce Management allows organizations to gain visibility of their employees’ activities and workflow by improving efficiency with clocked time entry, time spent on labor distribution, timesheet reviews, edits and submissions. It provides highly flexible scheduling engine.
- Employee Satisfaction: Employees expect to be compensated for the hours they worked, and expect that each figure characterized on their paycheck is correct. MWM offers transparency that elevates customer satisfaction.
- Improved Service Offerings: MWM helps improve an organizations service offering and enables easy assignments to third-party contractors to exactly where and when they’re needed. It improves the ease of collaborating with them with the use of contractor management tools and enables faster turnaround on service requests.
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- Seamless offline capabilities
- Instant feedback
- Reduced complexity and risk
- Reduced operating cost
- Improved productivity
- Speed and efficiency