Universally, IT managers know they could get more done if employee support responsibilities didn’t keep their team bogged down in low-level busy work. At the same time, COVID-19 has decentralized many of our offices and made the kind of in-person...

At rSTAR, chatbots and artificial intelligence are two of our key areas of focus. As more and more businesses leverage chatbot technology and machine learning to streamline operations during this tough economic time, we’re constantly getting the question, “How does retraining the...

Table of Contents   What are AI Chatbots? Artificial intelligence chatbots are text- or voice-based interfaces that provide support and connect human users with the services or information they need by simulating a traditional person-to-person conversation. Text-based chatbots are often...

This blog is the first entry in rSTAR’s on-going blog series, The IT Leader’s Pain Management Guide. Each week, we’re exploring one of the top challenges facing IT managers, directors, CIOs, CTOs, and other technology leaders, diagnosing each problem in...