Transforming Field Services with Cloud Native Apps
A Fortune 500 manufacturer of equipment for the energy industry faced significant challenges in modernizing its Oracle EBS platform. The platform’s limitations led to a longer days sales outstanding (DSO) cycle, with 30- to 60-day lags between field service technicians completing their work and billing clients. This resulted in delays and missed revenue opportunities.
By extending and enhancing the Oracle EBS platform with cloud native apps and microservices, the manufacturer empowered field service technicians to enter billing information directly from customer locations. This innovation immediately shortened the DSO cycle from 30-60 days to nearly zero. Additionally, the move to cloud native apps, recommended by rSTAR, saved the manufacturer tens of thousands of dollars per month on licensing fees.
Key Benefits

Real-Time Visibility
Field service technicians can access their ERP from client locations, resulting in immediate billing

Cost Savings
Cost Savings: Switching to cloud native apps reduced licensing fees, saving tens of thousands of dollars monthly.

Increased Efficiency
Shortened DSO cycle, enhancing cash flow and reducing billing delays.
Discover how this leading manufacturer transformed its billing process and achieved remarkable cost savings. Download the full case study now to learn more about the challenges faced and the innovative solutions implemented.
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