CUSTOMER SUCCESS STORY

Elevating the Customer Experience with a Secure Portal

Solairus is raising the bar in aviation charter and aircraft management who are unilaterally focused on one primary objective—exceeding the expectations of their clients. To accomplish this, they partnered with rSTAR to extend and connect the elements of Oracle ERP Cloud for aviation asset management leader Solairus’ high-flying customers.
In this case study, we’ll reveal:
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Simplifying Reporting While Improving Transparency & Security
The Power of Oracle ERP & Integration Clouds

Challenges

  • Integrating and connecting data from various ERP components
  • Generating itemized, accurate reports and asset management narratives
  • Building a fully transparent customer experience
  • Creating a powerful booking, scheduling, and payment portal protecting the personal and financial information contained in customer accounts

Goals

  • Extend the Oracle ERP Cloud experience to pool and centralize data points and functionality
  • Create a customer portal that maximizes data access and provides granular documentation
  • Build transparency for customers without sacrificing data security or privacy

Results

  • Created a secure portal for customer communication that limited customer data to need-to-know basis, improving overall security
  • Migrated away from email for customer communication, protecting personal information and data
  • Eliminated data transfer errors and increased productivity and efficiency for employees by providing faster, more focused data access

Results

  • Reduced call volume by 18% via self-service
  • Improved customer satisfaction ratings for support interactions by 10%
  • Eliminated hold times for outage reports & updates by 100%
  • Provided customers with a responsive self-service experience
  • Created an automated pipeline between customer needs on the utility’s website, other chatbot platforms, and the Oracle Service Platform

Testimonials
What the Customer Says

rSTAR’s Licensing and Permitting Solution Accelerator

Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction. rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application. With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.