CaseStudy- Fortune 500 Manufacturer Modernizes Mobile Field Service | rSTAR Technologies


Fortune 500 Manufacturer - Mobility for Field Service

A Fortune 500 manufacturer was looking to strengthen the connective tissue between the office and the field by extending the full functionality of their ERP and database to service technicians. Their goals were to improve communication and reduce time-consuming manual reporting.
In this case study, we’ll reveal how this manufacturer:
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Fortune 500 Manufacturer Connects & Automates Field Service


  • Fully connect the office and field
  • Reduce time-intensive reporting
  • Usability issues that could reduce user adoption
  • Lack of mobility platform, Cloud vision, and a clean look and feel


  • Provide an assessment, recommendation and roadmap for their current field service mobile application
  • Optimize the mobile app user experience
  • Provide a direction for their enterprise mobile strategy


  • An ERP-, CRM-, and warehouse-integrated mobile toolkit
  • Fully automated field reporting


  • Reduced call volume by 18% via self-service
  • Improved customer satisfaction ratings for support interactions by 10%
  • Eliminated hold times for outage reports & updates by 100%
  • Provided customers with a responsive self-service experience
  • Created an automated pipeline between customer needs on the utility’s website, other chatbot platforms, and the Oracle Service Platform

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