Contact Center Performance, Transformed.
We help organizations move from legacy service models to AI-enabled operations that reduce cost, improve resolution rates, and scale with customer demand.
Contact Center Performance, Transformed.
We help organizations move from legacy service models to AI-enabled operations that reduce cost, improve resolution rates, and scale with customer demand.
A track record of success
rSTAR has helped built customer solutions on the following platforms…
A Smarter Operating Model, End to End
We bring together AI-powered agent assistance, intelligent knowledge management, and workflow automation to drive measurable outcomes across your entire service operation:
Higher First Call Resolution
Lower Average Handle Time
Reduced After
Call Work
More high-value interactions
Real-Time Agent Intelligence
The Right Answer, at the Right Moment
Agents shouldn’t have to search for information while the customer waits. We embed AI-powered guidance directly into the agent workflow – reducing system navigation, improving response accuracy, and enabling faster, more consistent resolutions across every interaction.
Measurable Impact for Fortune 500 Clients
70%
Faster Agent Onboarding
30%
Faster Response Times
50%
Less Documentation Time
20%
Reduced Cost Per Call
Knowledge & Automation Eliminate the Friction That Slows Everything Down
Scattered knowledge and repetitive manual work are two of the biggest drains on contact center efficiency. We modernize how agents access information and automate post-interaction tasks like call summarization, documentation, and follow-up drafting - reducing cost per contact and freeing up capacity where it matters most.
Built for Continuous Improvement Transformation That Compounds Over Time
We don't just implement and walk away. We help you build a model that continuously learns and improves - tracking adoption, identifying gaps, and refining workflows based on real operational data. The result is technology investment that delivers increasing returns over time.
See Our Solutions In Action
AI Knowledge Base
Empowers agents with real time insights, recommendations, and text based actions to resolve issues faster and more accurately
AI Email Assist
AI assisted email drafting that ensures faster responses, consistent messaging, and reduced manual effort for faster enterprise comms.
AI Start - Stop - Move Assist
AI tool that transcribes customer calls accurately and in real time and generates instant call summaries for CSR.
rSTAR Microsoft Agents for Asset-Intensive Industries
rSTAR’s AI Agent Factory is a suite of purpose-built, production-ready AI agents designed specifically for utility contact centres. Not pilots. Not prototypes. Agents that are live, integrated, and delivering measurable results for utilities today — available in the Microsoft Marketplace and MACC burn-down eligible.
Knowledge
Base Agent
The Knowledge Base Agent creates a natural language, AI-powered knowledge base that answers CSR and employee questions instantly.
Email Assist
Agent
The Email Assist Agent matches inbound requests to approved response templates enriched with real-time account data, so CSRs send better responses in half the time.
Start, Stop, Move Agent
The Start, Stop, Move Agent validates, executes, and confirms service orders directly in CC&B – cutting handle time from 12–15 minutes to under 90 seconds while eliminating the majority of errors.
Insights from rSTAR
Ready to Get Started?
Whether you’re modernizing an existing operation or building from the ground up, we have the expertise to get you there.