Engineering the future of field operations
We deliver end-to-end digital solutions that connect field teams, assets, and enterprise systems – helping organizations achieve improved outcomes, higher returns & operational excellence at scale.
A track record of success
rSTAR has helped built customer solutions on the following platforms…
Replacing the redundant with the intelligent
We have built and deployed agentic AI solutions that eliminate manual, repetitive work across field service and asset management operations leading to higher ROI, lower costs & an improved service quality
01
Intelligent Scheduling Agents
Autonomous agents that optimise technician dispatch, manage SLA priorities, and react to real time events without human intervention.
02
Asset Anomaly Detection
AI models that continuously monitor device data, surface anomalies early, and trigger preventive maintenance workflows automatically.
03
Document & Data Extraction
Agentic pipelines that extract, validate, and route information from field reports, service records, and asset documentation at scale.
03
Document & Data Extraction
Agentic pipelines that extract, validate, and route information from field reports, service records, and asset documentation at scale.
Measurable Impact for Fortune 500 Clients
$1.2M+
In Saved Costs Annually
30%
Better Technician Efficiency
50%
Higher Customer Satisfaction
35M
Devices Linked to One Source of Truth
Deep expertise across Multiple critical domains
From scheduling a field technician to tracking a device across its entire lifetime, our solutions cover every touchpoint in the service and asset lifecycle to give you the best returns
Field Service Management
Intelligent scheduling, dispatch, and work order management solutions built on Oracle OSC,OFSC, ServiceMax, and Salesforce — tailored to your operational model and workforce
size.
Asset & Device Lifecycle Management
Bespoke applications managing millions of device records across their full lifecycle – from commissioning and deployment to maintenance, refresh, and retirement.
Global Technician Enablement
Complete suite applications designed for field technicians operating across geographies and business units with offline capability, localisation, and rolebased access built in.
Lifecycle Services Platform
Full-suite solutions for
manufacturing companies that need to support the complete device lifecycle, from first install to end-of-life, serviced by technicians worldwide.
Multi-platform specialists
We work across leading enterprise platforms and build bespoke systems where standard products fall short.
Oracle Field Service Cloud (OFSC)
Advanced routing, capacity planning, and real-time technician tracking for large-scale field operations.
Oracle Service Cloud (OSC)
Omnichannel customer service and field service integration for enterprise service delivery
Salesforce Field Service & Assets
Field Service Lightning and Asset 360 implementations, including complex custom data models.
Salesforce
ServiceMax
Purpose-built FSM on Salesforce, configured for equipment-centric service organisations and OEM aftermarket teams.
Bespoke Asset Management
Custom-built platforms managing millions of device records where
off-the-shelf products cannot meet the scale required.
Integration & Data Platforms
Seamless connectivity between field systems, ERP, ITSM, and IoT data sources via microservices and API-first architecture.
Every layer, in-house
We own the entire delivery chain – no handoffs, no dependency on third-party integrators for core capabilities.
UI / UX
- User Research
- Interaction Design
- Responsive Web
- Mobile-first
Frontend
- React
- Angular
- TypeScript
- Progressive Web Apps
Backend
- Java / Spring Boot
- Node.js
- Python
- REST & GraphQL APIs
Microservices
- Event-driven architecture
- Kafka
- API Gateway
- Service Mesh
DevOps & Cloud
- Kubernetes
- Docker
- CI/CD Pipelines
- AWS / Azure / GCP
Security
- Identity & Access Management
- Zero Trust
- Data Encryption
- Compliance Frameworks
See Our Solutions In Action
AI Self Service Portal
rSTAR Technologies transforms the asset lifecycle into a connected ecosystem by integrating IoT, automating workflows, unifying warranties, and enabling predictive maintenance.
Real-Time Asset Visibility
rSTAR’s unified asset management platform that centralizes data, streamlines maintenance tracking, and empowers customers with instant, self-service access.
rSTAR Microsoft Agents for Asset-Intensive Industries
rSTAR’s AI Agent Factory is a suite of purpose-built, production-ready AI agents designed specifically for utility contact centres. Not pilots. Not prototypes. Agents that are live, integrated, and delivering measurable results for utilities today — available in the Microsoft Marketplace and MACC burn-down eligible.
Knowledge
Base Agent
The Knowledge Base Agent creates a natural language, AI-powered knowledge base that answers CSR and employee questions instantly.
Email Assist
Agent
The Email Assist Agent matches inbound requests to approved response templates enriched with real-time account data, so CSRs send better responses in half the time.
Start, Stop, Move Agent
The Start, Stop, Move Agent validates, executes, and confirms service orders directly in CC&B – cutting handle time from 12–15 minutes to under 90 seconds while eliminating the majority of errors.
Insights from rSTAR
Ready to Get Started?
Whether you’re modernizing an existing operation or building from the ground up, we have the expertise to get you there.