Live Webinar: Transforming Agent Experience with AI: Insights for Regulated Industries.   Register Now
Become a Rock Star with rSTAR
rstar-logo.png
BECOME AN ALL-STAR
Become a Rock Star with rSTAR

Knowledge Your Agents Can Count On – ProcedureFlow

Knowledge Your Agents Can Count On-ProcedureFlow

rSTAR’s ProcedureFlow AI Accelerator Enhances CX
Learn More

ProcedureFlow is more than just a tool—it’s a strategic advantage. By turning complicated procedures into easy-to-navigate visual guides, ProcedureFlow ensures that knowledge remains accessible, accurate, and scalable.

This easy-to-understand visual display helps Contact Center Agents deliver accurate answers to complex questions quickly and efficiently.

rSTAR’s ProcedureFlow AI Accelerator delivers rapid time to value by integrating your policies and procedures, GenAI, and ProcedureFlow into a single system.
This enables Contact Center Agents to see a 360-degree view of the client, policy and procedure information in a single pane of glass.
With rSTAR’s ProcedureFlow AI Accelerator, you can:
Reduce call time up to 40%
Provide easy to understand information on a single screen.
Eliminate endless searches and multiple views (the “swivel chair” effect)
See rSTAR’s ProcedureFlow AI Accelerator in Action
Seamless Integration with Your Call Center Systems
rSTAR’s ProcedureFlow AI Accelerator integrates seamlessly with AI-powered knowledge bases and other connected platforms, revolutionizing call center operations. Its NLP-powered search allows users to ask questions in natural language and quickly access the right procedures, leading to faster resolutions and improved efficiency.

Empower Customer Service Agents with Accurate, At-A-Glance Answer

Enhanced Efficiency: We integrate your policies and procedures with GenAI and ProcedureFlow’s visual guides simplifies complex processes, reducing average handle time (AHT) and improving first call resolution (FCR) rates.Reduce call time up to 40%

Improved Accuracy: Agents can follow clear, step-by-step procedures, minimizing errors and ensuring consistent customer interactions.

Faster Onboarding: New agents become proficient more quickly with intuitive visual workflows, reducing training time and costs.

Higher Engagement: The user-friendly interface encourages agents to rely on the system, leading to better adoption and sustained performance improvements.

Scalability and Innovation: ProcedureFlow’s governance framework supports seamless updates and prepares organizations for AI and automation integration.

Why rSTAR Technologies?

rSTAR is a full-service specialized system integrator built to transform leaders in asset-intensive industries (Manufacturing, Energy/Utility, Banking/FinServ and Retail/CPG) into business value all-starts by focusing on digital transformation initiatives. With over 20 years of experience providing data and integration, IT modernization, CX, AI and cybersecurity consulting and services, we can help you improve CSAT scores and enhance call center efficiency through platforms like ProcedureFlow. 

Ready to Transform
Customer Experience?

Learn more about rSTAR Technologies' CX solutions.

Learn More

Contact Us

Let’s Start a Conversation​

Ready to become an all-star? The first step is to schedule an initial discovery where we’ll get to know you, your practice, and goals.

Just give us a call to set up an appointment now
+1 320.305.8631
  • © Copyright 2025 by rSTAR Technologies
Contact Us

Let’s Start a Conversation

Ready to become an all-star? The first step is to schedule an initial discovery where we’ll get to know you, your practice, and goals.​

Don't have time to fill forms?
Just give us a call to set up an appointment now

+1 320.305.8631

rSTAR_logo
Follow Us
Linkedin Youtube Facebook Instagram
Focus Areas
Core Industries
Success Stories
About Us
rSTAR_Partners_Footer
Focus Areas
Core Industries
Success Stories
rSTAR_logo
Follow Us
Linkedin Twitter Youtube Facebook Instagram
Focus Areas
Core Industries
rSTAR_logo
Follow Us
Linkedin Twitter Youtube Facebook Instagram
rSTAR_Partners_Footer

rSTAR’s Licensing and Permitting Solution Accelerator

Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction. rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application. With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.