Tackle two major challenges (CX modernization and sales enablement) by connecting your CRM & ERP
RESULTS
15%
Increased account value
20%
Increased CSAT
100%
Eliminated data transfer errors
Services
Single enterprise-wide source of truth
Custom Transformation Rules as needed
Data-rich personalized dashboards
“It feels like rSTAR is an extension of my IT department.”
Elizabeth Rich
IT Director, OmniMax International
Results
40%
Reduced call volume
100%
Reduced hold/wait times
25%
Increased customer satisfaction
Call Deflection & Service Automation
Reduce call volume and serve customers faster to address the growing importance of CX.
Services
Omnichannel AI Chatbot deployment
End-to-end Service Cloud integration
IVR-to-SMS deflection
Call Deflection & Service Automation
Reduce call volume and serve customers faster to address the growing importance of CX.
Services
Omnichannel AI Chatbot deployment
End-to-end Service Cloud integration
IVR-to-SMS deflection
Results
40%
Reduced call volume
100%
Reduced hold/wait times
25%
Increased customer satisfaction
“Now that customers can use the chatbot for order inquiries, our support team can dig in and provide callers with a better experience than ever.”
Call Center Director
Fortune 500 Manufacturer
Connected Field Service
Maximize your team as service providers, salespeople, and efficient team members.
Results
100%
Automated routine reporting
15%
Increased customer satisfaction
Services
ERP extension for mobility
Live updates, tracking & reporting
Warehouse & routing integration
“As a client, I can tell you that if there are ever any issues, rSTAR will work hard to correct the issue and mitigate any risks/concerns.”
IT Program Manager
Fortune 500 Manufacturer
Manufacturing Transformation Story
OmniMax International
OmniMax International is based in Peachtree Corners, Georgia and manufactures construction materials. They began with a goal of modernizing customer experience by building a digital engagement and self-service ordering/payment portal through their website, but when COVID-19 disrupted the project, they reached out to rSTAR for support. With a little help from our team, they connected their on-premises Oracle ERP and Salesforce to create a comprehensive source of truth for customer data and leveraged Experience Cloud to achieve their CX and sales enablement goals.
rSTAR’s Licensing and Permitting Solution Accelerator
Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction.
rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application.
With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.
