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Conversational AI Chatbot

Conversational AI for Customer Service

rSTAR specializes in helping businesses deploy strategic AI chatbots for customer service. Each personalized customer experience is built using a combination of rSTAR’s proprietary accelerators and award-winning custom integrations. That means rapid deployment, rapid ROI, and rapid boosts in customer satisfaction.

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Automate Service in < 1 month. Generate ROI in < 90 days.

How Can AI Chatbots Support Your Customers?”

Conversational AI for Asset-Intensive Industries

Manufacturing Use Cases

  • Get a price quote on a potential order
  • Manage current orders
  • Determine product availability
  • Find a replacement part
  • Connect with product manuals & guides

Utility Use Cases

  • Access account balance instantly
  • Pay a bill
  • Start, stop, or transfer services in seconds
  • Report an outage or downed line
  • Research trends in their energy costs & usage

How Can AI Chatbots Support Your Customers?”

Conversational AI for Asset-Intensive Industries

Manufacturing Use Cases

  • Get a price quote on order
  • Manage current orders
  • Determine product availability
  • Find a replacement part
  • Connect with product manuals

Utility Use Cases

  • Access account balance instantly
  • Pay a bill
  • Start, stop, or transfer service
  • Report an outage or downed line
  • Optimize energy usage and costs

Our AI Customer Service Delivers ROI!

20%
Reduction in call volume
50%
cost-per-ticket savings
25%
increase in customer satisfaction
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We Accelerate Modernization & CX for Manufacturers

rSTAR rapidly modernizes customer experience, order management, and field service management for manufacturers via AI integration. Our conversational agents create an end-to-end personalized-feeling experience for customers, employees and supply chain partners that strengthens their satisfaction while navigating your technical debt without risk to brittle legacy systems.

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Accelerate UX in < 1 month. Generate ROI in < 90 days.

What Can Manufacturing Customers Do with AI-powered CX?

Manufacturing Use Cases

  • Get a price quote on a potential order
  • Manage current orders
  • Determine product availability
  • Find a replacement part
  • Connect with product manuals & guides

Conversational AI for Manufacturers ROI Potential

25-40%
Reduction in call center tickets
50%
Cost reduction per customer interaction
25%
CSAT increase in 90 days
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FEATURED CASE STUDY

AI-Driven Chatbot Service for B2C Utilities

Enabling Self-Service Customer Support & Call Deflection for Utility Giants.

Regional utility companies provide continuous service for millions of individual homes and businesses. That customer volume makes it difficult to provide responsive, high-quality support using traditional phone-based customer service alone.

rSTAR has developed and implemented bespoke, web-based digital assistants for utility providers that empower customers to report outages, make account queries, and get answers to frequently asked questions without needing to pick up a phone.

This support triage and call deflection has created major gains for internal support teams and improved customer satisfaction significantly.

Get the Full Story
"We had about a 30% success rate for autopay enrollment. Since we’ve added this bot, we’ve seen an additional 15% growth in autopay use. That means 10,000 calls each year have been deferred around payment alone."
Principal Architect
Principal ArchitectFortune 100 Utility
FEATURED CASE STUDY

Elevating the Customer Experience for Solairus Aviation

Solairus Aviation was looking for a secure, comprehensive way to share asset management narratives with their customers. With some help from rSTAR, they built an Oracle-powered customer portal and documentation hub that has reduced report generation times more than 90% and created a major CX differentiator over the competition.
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"We had about a 30% success rate for autopay enrollment. Since we’ve added this bot, we’ve seen an additional 15% growth in autopay use. That means 10,000 calls each year have been deferred around payment alone."
Rajesh Kumar Thakur
Rajesh Kumar ThakurPrincipal Architect, Exelon Corporation
True Omnichannel Expertise

rSTAR helps businesses embrace AI Chatbots on platforms including…

Useful Resources

WEBINAR ON-DEMAND

Accelerate Customer Satisfaction with Chatbots

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webinar-How to Boost Digital Engagement with a Customer Platform
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Accelerate Customer Satisfaction with Chatbots

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Customer Success Story

Accelerate Customer Satisfaction with Chatbots

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How rSTAR Approaches Chatbots & AI Solutions

Step 1
Fit Gap Alignment Session
Step 2
Deploy Accelerators & Personalize
Step 3
Integrate to Back-end Apps
Step 4
ROI Analysis & Ongoing Innovation

How rSTAR Approaches Chatbots & AI Solutions

Step 1
Fit Gap Alignment Session
Step 2
Deploy Accelerators & Personalize
Step 3
Integrate to Back-end Apps
Step 4
ROI Analysis & Ongoing Innovation

How rSTAR Approaches Chatbots & AI Solutions

Step 1
Fit Gap Alignment Session
Step 2
Deploy Accelerators & Personalize
Step 3
Integrate to Back-end Apps
Step 4
ROI Analysis & Ongoing Innovation
                  
Tim Murnane Director

“rSTAR brings enterprise expertise & a forward looking viewpoint driving next level innovation.”

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Ready to become into an all-star? The first step is to schedule an initial discovery, in which we’ll get to know you, your practice, and goals.
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rSTAR’s Licensing and Permitting Solution Accelerator

Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction. rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application. With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.