Live Webinar
Innovate and Scale with CCAI: Gen AI Solutions for Superior Customer Experience
Wednesday, January 15, 2025 | 1 PM CT
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Featured Speaker Chris Moyer, Former CTO, Exelon and rSTAR Advisory Council Member |
Companies that provide exceptional customer experience generate 5.7x more revenue than those that have lackluster CX – and have a 17% higher chance of year-over-year growth. But how can you innovate and scale your contact centers to provide the very best customer experiences without breaking the bank?
Register Now
Key Takeaways
Join rSTAR Advisor Chris Moyer, former CTO of Exelon, and rSTAR’s IT team for an in-depth look at contact center AI (CCAI).
In this webinar, you will learn:
- Why companies need to redefine their approach to custom experience, cost efficiency, and service quality
- How CCAI can automate interaction, provide deep insights, and self-service options that customers love
- Ways in which CCAI can be used to support customer service representatives (CSRs) and augment (not replace) your call center staff
- Methods by which CCAI can be added to call centers over time, reducing costs, improving CX, and enhancing training
- Build versus buy analysis, and ideas on how to explore existing platforms and integrations to add CCAI components
- Examples and use cases of CCAI in action
- CCAI Readiness Assessment - rSTAR's unique approach to successful CCAI implementation and maximizing CCAI ROI
Meet Your Hosts
Chris Moyer
Former CTO, Exelon and
rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Vivek Ahuja
VP of Technology
rSTAR Technologies
Vivek leads rSTAR’s Technology practice and brings close to 20 years of experience to the conversation. Vivek and his team will share practice applications and demonstrate CCAI.
Jason Wisdom
AI Practice Lead
rSTAR Technologies
Jason Wisdom leads rSTAR’s AI practice, specializing in designing custom AI solutions and providing AI expertise for clients. With professional experience in AI since 2012, Jason has implemented solutions featuring GenAI, NLP, predictive analytics, AI-driven scoring engines and more, across cloud and on-premise environments
Reserve Your Spot
Register today and reserve your spot. Share this page with a friend. We look forward to seeing you at the webinar.
Meet Your Hosts
Chris Moyer
Former CTO, Exelon and
rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Vivek Ahuja
VP of Technology
rSTAR Technologies
Vivek leads rSTAR’s Technology practice and brings close to 20 years of experience to the conversation. Vivek and his team will share practice applications and demonstrate CCAI.
