An rSTAR Whitepaper
Adapting Complex Oracle Applications into Innovative Microservices Approach for a Fortune 500 Manufacturer
A Fortune 500 manufacturer faced several IT challenges around their customer lifecycle services, including modernizing inherited ERP systems and improving the user experience of their mobile app for field service technicians and end users.
The company contacted Oracle, who recommended rSTAR Technologies to help implement a flexible cloud-based approach to solve these issues.
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In this white paper, you'll discover how our client:
- Leveraged microservices to deconstruct their monolithic legacy ERP system into harmonized and connected platforms
- Centralized information and activities around existing assets, with single source of truth and clear view of customer data
- Gained the ability for field service engineers and technicians to access and share product and customer information through mobile apps much easier
- Improved customer service by proactively suggesting maintenance, service, products, or other items to enhance the end customers’ operations and productivity
- Obtained significant monthly cost savings by migrating from licensed third-party software to custom-built and owned solutions
The Quest to Become More Customer-Centric and Profitable
Challenges
- Difficulties building new, modern functionalities on top of disparate legacy ERP systems obtained through aquisitions
- Struggles standing out from the competition with their customer lifecycle services
- Complications with providing a great overall user experience on mobile for both field service technicians and end customers
Goals
- Create a customized cloud-native mobile app with UI/UX that is as good or better than a consumer app
- Connect legacy ERP systems to be able to communicate both with each other and through external cloud native APIs that exchanged and shared data
- Implement proactive service strategies including using service-related account information to check on maintenance schedules, replacement and service needs, and more to have the field service team stand out from the competition
Results
- United legacy ERP systems that could now communicate both with each other and through external cloud native APIs which exchanged and shared data
- Exceeded customer expectations with new customer-centric approach through proactive service strategies, which enable the field service team to stand out from the competition
- Built mobile apps with exceptional UI/UX experience for users, making them easy to use – which resulted in their smoother adoption within the department as well as sharing of best practices internally throughout the company
Your Next Steps
The right consultant acts as a seamless extension of their clients’ companies. Consultants listen, advise, and educate clients on how technology modernization can save time, money, and operational challenges. Rather than focusing only on the project at hand, the consultant needs to be part of the overall team and offer insights and propose solutions.
Download this white paper to learn more about this Fortune 500 company’s digital transformation journey with rSTAR, and find out how rSTAR could potentially help your company undergo a digital transformation to meet your critical business objectives.
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