rSTAR is a specialized System Integrator for Asset-Intensive industries

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CUSTOMER SUCCESS STORY

Digital Transformation from Legacy System to Oracle for Total System Modernization

Energy giant Exelon needed to create a secure, private cloud platform for their business-critical applications, data, and processes. They set a one-year timeline for modernization and, with help from rSTAR, executed a cloud migration that strengthened Exelon’s operational infrastructure and optimized their Oracle investments.
In this case study, we’ll reveal how Exelon:
  • Reduced integration costs and complexities.
  • Simplified technical platform while lowering its total cost of ownership.
  • Enabled a common integration model between LOBs and applications.
  • Enhanced scalability and flexibility allowing for reusability of components and services.
  • Streamlined OFMW DevOps strategy and private cloud infrastructure.
  • Brought infrastructure automation and provisioning down to minutes from days, weeks or even months.
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Exelon Protects Business-Critical
Applications in the Cloud

Challenges

  • Migrate a critical data & application stack securely Modernize & streamline infrastructure
  • Remove reliance on legacy systems
  • Streamline and consolidate enterprise-wide applications, middleware and database technology stack

Goals

  • To implement a private cloud platform with multi-tenant, multi-region, self service capabilities
  • To have a platform that would also host their customer-facing business-critical applications
  • To institute an end-to-end SOA Governance initiative, utilizing the Oracle Fusion Middleware (OFMW)
  • To stack and pave the way for a migration plan from existing systems to OFMW and the Oracle Cloud Platform

Results

  • Leveraged the power of the next-gen cloud for business
  • Optimized overall infrastructure & stack
  • Significantly reduced maintenance and support costs with existing systems
  • Achieved the required scalability and standardization to address Exelon’s private and public cloud initiatives
  • Reduced integration costs and complexities

Results

  • Reduced call volume by 18% via self-service
  • Improved customer satisfaction ratings for support interactions by 10%
  • Eliminated hold times for outage reports & updates by 100%
  • Provided customers with a responsive self-service experience
  • Created an automated pipeline between customer needs on the utility’s website, other chatbot platforms, and the Oracle Service Platform

Testimonials
What the Customer Says

"rSTAR has helped us save costs and significantly improve productivity with a streamlined Fusion Middleware DevOps strategy, taking infrastructure automation and management down to minutes instead of days, weeks and even months.”
Tim MurnaneDirector of Platform Services & Infrastructure
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rSTAR’s Licensing and Permitting Solution Accelerator

Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction. rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application. With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.