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CaseStudy-Caesars Entertainment ERP Cloud Integration Case Study | rSTAR Technologies

CUSTOMER SUCCESS STORY

How a Top Gaming and Hospitality Service Company Improved their AP Process by 60%

Looking to embrace a more modern way of doing business, Caesars Entertainment partnered with rSTAR to create a user-friendly accounts payable portal that leveraged their Oracle ERP Cloud. rSTAR was able to help Ceasars gain the integration and functionality capabilities required to do business better and more efficiently, eliminate repeat documentation, reduce human error, and increase productivity by accelerating workflows.
In this case study, we’ll reveal how we helped Caesars:
  • Leverage their Steel Thread Methodology and deployment-ready PaaS4SaaS Business Extension Accelerator
  • Create a highly-visual user interface that extends Oracle ERP Cloud to bring all relevant AP data together in a single source of truth.
  • Eliminate the need for accounts payable professionals to click between windows or tabs, providing all relevant vendor and account history, invoices, and current or outstanding payments in simplified, sortable views.
  • Deliver tremendous ROI for Caesars, streamlining individual AP processes 50-60% overall and eliminate the culture of dependency and resulting wastage of time/ manual intervention between AP and IT.
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Automating Payment For More Than 40 Resorts & Casinos
Cloud ERP Integration & Custom App Development

Challenges

  • Managing and paying a wide variety of different fees and expenses (vendor fees, entertainer fees, contractor fees, etc.)
  • Operating within a carefully regulated industry where accurate documentation is crucial
  • Compiling and combining data from a variety of sources to get a full-picture view of business

Goals

  • Extend Oracle ERP Cloud to improve day-to-day efficiency and productivity
  • Create an integrated documentation system that simplifies regulatory compliance
  • Unify all accounts payable data and processes (invoices, receipts, expenses, etc.) in a single user interface

Results

  • Empowered accounts payable team to do all work through a single interface
  • Improved efficiency of daily business activities 50-60%
  • Automated tedious/repetitive manual processes, streamlining workflows and saving valuable human work hours
  • Cut down development, testing, and production man hours 30-40%
  • Reduced overall IT costs while increasing IT productivity

Results

  • Reduced call volume by 18% via self-service
  • Improved customer satisfaction ratings for support interactions by 10%
  • Eliminated hold times for outage reports & updates by 100%
  • Provided customers with a responsive self-service experience
  • Created an automated pipeline between customer needs on the utility’s website, other chatbot platforms, and the Oracle Service Platform

Testimonials
What the Customer Says

"rSTAR has significantly improved our ability to use time efficiently and prevent dropped threads in the accounts payable department. We’ve eliminated the need for all repeat documentation and provided our AP professionals with a single toolkit, so the errors and inconsistencies created by managing multiple windows, applications, or tabs are a thing of the past!”
Krishnan RameshSenior Director Financial and HCM Enterprise Applications,
Caesars Entertainment
"With rSTAR, we were able to modernize and streamline our approach to accounts payable in a way that significantly sped up day-to-day operations while also improving data integrity. Now we can pay our suppliers and contractors faster than ever while also creating transaction records we know are free from human error.”
Krishnan RameshSenior Director Financial and HCM Enterprise Applications,
Caesars Entertainment
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