Solutions for Manufacturing
- Salesforce Manufacturing Cloud
- ERP Integration & AI Insights
- Digital Engagement
- Field Service
rSTAR Accelerators for Manufacturing
Salesforce-Oracle Integration
AI/ML & Digital Assistants
Field Data Capture & Sync
Portfolio Rationalization
Customer & Partner Portals
Custom Analytics
ERP & CRM Integration
Tackle two major challenges (CX modernization and sales enablement) by connecting your CRM & ERP
RESULTS
15%
Increased account value
20%
Increased CSAT
100%
Eliminated data transfer errors
Services
- Single enterprise-wide source of truth
- Custom Transformation Rules as needed
- Data-rich personalized dashboards
“It feels like rSTAR is an extension of my IT department.”
Elizabeth Rich
IT Director, OmniMax International
Results
40%
Reduced call volume
100%
Reduced hold/wait times
25%
Increased customer satisfaction
Call Deflection & Service Automation
Reduce call volume and serve customers faster to address the growing importance of CX.
Services
- Omnichannel AI Chatbot deployment
- End-to-end Service Cloud integration
- IVR-to-SMS deflection
Call Deflection & Service Automation
Reduce call volume and serve customers faster to address the growing importance of CX.
Services
- Omnichannel AI Chatbot deployment
- End-to-end Service Cloud integration
- IVR-to-SMS deflection
Results
40%
Reduced call volume
100%
Reduced hold/wait times
25%
Increased customer satisfaction
“Now that customers can use the chatbot for order inquiries, our support team can dig in and provide callers with a better experience than ever.”
Call Center Director
Fortune 500 Manufacturer
Connected Field Service
Maximize your team as service providers, salespeople, and efficient team members.
Results
100%
Automated routine reporting
15%
Increased customer satisfaction
Services
- ERP extension for mobility
- Live updates, tracking & reporting
- Warehouse & routing integration
“As a client, I can tell you that if there are ever any issues, rSTAR will work hard to correct the issue and mitigate any risks/concerns.”
IT Program Manager
Fortune 500 Manufacturer
Manufacturing Transformation Story
OmniMax International
OmniMax International is based in Peachtree Corners, Georgia and manufactures construction materials. They began with a goal of modernizing customer experience by building a digital engagement and self-service ordering/payment portal through their website, but when COVID-19 disrupted the project, they reached out to rSTAR for support. With a little help from our team, they connected their on-premises Oracle ERP and Salesforce to create a comprehensive source of truth for customer data and leveraged Experience Cloud to achieve their CX and sales enablement goals.
