with rSTAR Retail & CPG Accelerator
with rSTAR Retail & CPG Accelerator
Retailers can enhance the customer experience with prompt responses and faster ticket resolution. Soft drink companies can rapidly adapt products to market tastes. Food and beverage retailers can assess local tastes and create products for specific markets. According to Deloitte, these are just some of the ways in which retail and CPG companies will adapt in the next few years to the shift from mass marketing to micro marketing.
AI enables Retail/CPGs to offer such personalization at unprecedented levels. It is estimated that the “adoption of Generative AI by Retail/CPGs companies could lead to a reduction in operational costs by up to 20%” while helping Retail/CPGs remain at the cutting-edge of the mass to micro marketing trend.
Google CCAI
Seamless Customer Interaction Management
The Google CCAI Platform, a Contact Center as a Service (CCaaS) on Google Cloud, integrates CCAI products for seamless customer interaction management alongside CRMs. It facilitates routing across channels, with AI-driven capabilities like Virtual Agent and Agent Assist, while offering smart device features and robust reporting.
Benefits of Google CCAI include
- Unified customer journey management.
- AI-driven queuing and routing.
- Seamless integration with CRMs.
- Enhanced agent performance reporting.
- Streamlined deployment.
- Modern APIs optimized for mobile.
Maximize your investment in AI with rSTAR GenAI Accelerator.
Our GenAI Accelerator is built on Google CCAI and offers fast, streamlined integration into your CRM and service platforms, prebuilt workflows for retail and CPG, and advanced analytics that make insights a breeze!
Benefits of Google CCAI include
- Unified customer journey management.
- AI-driven queuing and routing.
- Seamless integration with CRMs.
- Enhanced agent performance reporting.
- Streamlined deployment.
- Modern APIs optimized for mobile.
Maximize your investment in AI with rSTAR GenAI Accelerator.
Our GenAI Accelerator is built on Google CCAI and offers fast, streamlined integration into your CRM and service platforms, prebuilt workflows for retail and CPG, and advanced analytics that make insights a breeze!
Learn more about rSTAR Retail & CPG Accelerator and schedule a discovery session to start on the way to a 6–8-week pilot that will help you get more insights, analytics, and ROI from your CRM and Google CCAI.
The rSTAR Accelerator Advantage for Retail & CPG
Google CCAI with rSTAR Accelerator
Implement Your Google CCAI Pilot in Just 6-8 Weeks
Implement Your Google CCAI Pilot in Just 6-8 Weeks
rSTAR’s Google Customer Care AI Accelerator
Easier, Faster, Better CRM Integration
- Integrates easily with your existing CRM or service platform (we’re Salesforce Partners with 20 years of systems integration experience!)
- Utilizes pre-built workflows to enhance the customer journey: order processing, order inquires, refunds, and many others common to your industry.
- Provides a complete window on all customer activities through your CRM or service platform dashboard.
- Improves CX through advanced analytics on sentiment analysis, CX scoring, and more.
- Reduces human mistakes from manual entry of call notes into the CRM or service system.
- Modern APIs optimized for mobile.
Identify Follow Ups & Act Quickly on Contact Center Data
- Increase the value of data and analytics
- Enhance compliance
- Boost analyst productivity
Google Insights is like an automated top-level analyst for your contact center data that works with Google CCAI. It highlights important moments in contact center interactions like when customers demand a supervisor or voice a complaint. It even scores words with sentiment analysis to help you monitor and improve compliance and responses.
It’s a must for high-volume contact centers processing millions of calls and expedites call analysis like nothing you’ve seen before.
