Conversational AI for Customer Service

rSTAR specializes in helping businesses deploy strategic AI chatbots for customer service. Each personalized customer experience is built using a combination of rSTAR’s proprietary accelerators and award-winning custom integrations. That means rapid deployment, rapid ROI, and rapid boosts in customer satisfaction.

Automate Service in < 1 month. Generate ROI in < 90 days.

How Can AI Chatbots Support Your Customers?”

Conversational AI for Asset-Intensive Industries

Manufacturing Use Cases

Utility Use Cases

Our AI Customer Service Delivers ROI!

20%

Reduction in call volume

50%

Cost-per-ticket savings

25%

Increase in customer satisfaction

We Accelerate Modernization & CX for Manufacturers

rSTAR rapidly modernizes customer experience, order management, and field service management for manufacturers via AI integration. Our conversational agents create an end-to-end personalized-feeling experience for customers, employees and supply chain partners that strengthens their satisfaction while navigating your technical debt without risk to brittle legacy systems.

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with a practice enablement specialist

Accelerate UX in < 1 month. Generate ROI in < 90 days.

What Can Manufacturing Customers Do with AI-powered CX?

Manufacturing Use Cases

Conversational AI for Manufacturers ROI Potential

25-40%

Reduction in call center tickets

50%

Cost reduction per customer interaction

25%

CSAT increase in 90 days

FEATURED CASE STUDY

AI-Driven Chatbot Service for B2C Utilities

Enabling Self-Service Customer Support & Call Deflection for Utility Giants.

Regional utility companies provide continuous service for millions of individual homes and businesses. That customer volume makes it difficult to provide responsive, high-quality support using traditional phone-based customer service alone.

rSTAR has developed and implemented bespoke, web-based digital assistants for utility providers that empower customers to report outages, make account queries, and get answers to frequently asked questions without needing to pick up a phone.

This support triage and call deflection has created major gains for internal support teams and improved customer satisfaction significantly.

FEATURED CASE STUDY

Elevating the Customer Experience for Solairus Aviation

Solairus Aviation was looking for a secure, comprehensive way to share asset management narratives with their customers. With some help from rSTAR, they built an Oracle-powered customer portal and documentation hub that has reduced report generation times more than 90% and created a major CX differentiator over the competition.

"We had about a 30% success rate for autopay enrollment. Since we’ve added this bot, we’ve seen an additional 15% growth in autopay use. That means 10,000 calls each year have been deferred around payment alone."

True Omnichannel Expertise

rSTAR helps businesses embrace AI Chatbots on platforms including…

How rSTAR Approaches Chatbots & AI Solutions

How rSTAR Approaches Chatbots & AI Solutions

How rSTAR Approaches Chatbots & AI Solutions

Tim Murnane VP, IT Ops

“rSTAR brings enterprise expertise & a forward looking viewpoint driving next level innovation.”