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CUSTOMER SUCCESS STORY

OmniMax International Improved Sales Activity, Boosted Customer Satisfaction, and Increased Office Efficiencies with Digital Experience Portal

OmniMax faced significant accessibility issues due to their customer data being stored in their on-premises ERP. This created problems for both for account managers working in Salesforce and customers themselves. Seeking a new customer ordering and engagement system, they contacted rSTAR.
In this case study, we’ll reveal:
  • How OmniMax connected Oracle & Salesforce to create a single source of truth for customer data
  • How OmniMax modernized customer experience and increased satisfaction with a digital engagement platform
  • How OmniMax's IT team connected sales with the data they needed to grow business
  • How we created a comprehensive platform which allowed customers to find everything in one secure place
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This Leading North American Building Products Manufacturer’s Journey to Having a Comprehensive Customer Experience Hub

Challenges

  • Maintaining customer satisfaction while requesting more of their data
  • Transitioning customers to a new system
  • Improving employee efficiency without raising costs

Goals

  • Provide Sales & Account teams the data to grow accounts
  • Modernize eCommerce interface for direct sales/ordering
  • Close gaps between EBS & Salesforce to take advantages of opportunities

Goals

  • Boosted customer satisfaction
  • Improved sales productivity
  • Increased office efficiency
  • Modernized the customer experience
  • Created a comprehensive platform which allowed customers to find everything in one secure place

Testimonials
What the Customer Says

"We pulled off a seamless customer experience that felt like more than a community portal - it was an extension of our existing site.”
Elizabeth RichIT Director,
OmniMax International
"rSTAR was extremely organized, and you could see they had experience with Oracle, Salesforce, and Digital Experience initiatives."
Elizabeth RichIT Director,
OmniMax International
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rSTAR’s Licensing and Permitting Solution Accelerator

Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction. rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application. With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.