Customer 360 in Utilities
Creating a Unified Customer View for Utility Excellence
Utilities struggle with fragmented data and rising service costs. Customer
360 solves this by unifying customer data for real-time visibility, better
engagement, and efficient operations.
360 solves this by unifying customer data for real-time visibility, better
engagement, and efficient operations.
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The Data Challenge in Utilities
Utility leaders lack real-time visibility due to fragmented systems.
This leads to inefficiencies, increased costs, and poor customer experiences.
Disconnected Data Silos
The Solution: A Unified Customer 360 View
Robust Integration Strategy
Oracle Integration Cloud, Azure, MuleSoft
Canonical Data Modeling
Using IEC CIM standards
Microservices Architecture
Customer Profile, Billing Inquiry, and more
Data Governance & Security
NERC CIP, PII/CUI compliance
From Silos to Unified 360 Profile
Before: Data Silos
CIS
MDM
OMS
CRM
→
↓
After: Customer 360
Unified Customer Profile
Measurable Business Impact
Real results from Customer 360 implementations across utility organizations
15%
lower AHT
lower AHT
Call center savings
20%
higher digital self-service
higher digital self-service
Cost-to-serve reduction
5%
program conversion uplift
program conversion uplift
More revenue
8%
fewer truck rolls
fewer truck rolls
Field service efficiency
5 point
CSAT/NPS increase
CSAT/NPS increase
Loyalty and retention
ROI Realized in Under 90 Days
Our proven methodology delivers measurable results quickly, ensuring your investment pays off fast.
Why Create a Unified Customer View?
Transform every aspect of your customer operations with comprehensive 360-degree visibility
Empowered Agents
Complete customer context at their fingertips for faster, more effective service
Personalized Journeys
Tailored experiences based on comprehensive customer insights and behavior
Smarter Self-Service
AI-powered digital channels that understand and anticipate customer needs
Optimized Field Service
Intelligent dispatch and proactive maintenance based on unified data
Accurate Segmentation
Precise targeting and communication based on real customer behavior
Data-Driven Decisions
Executive insights powered by comprehensive customer analytics
Customer 360: A Strategic Necessity
Customer 360 is essential for operational efficiency, innovation, and compliance in today’s utility landscape.
rSTAR brings 10+ years of utility expertise and proven CX success to every implementation.
Let's build your 360 vision in under 90 days.
10+
Years of Utility Expertise
90
Days to Implementation
100%
Proven CX Success
Unlock Your 360 Vision
Talk to our experts and get a strategic roadmap tailored for your utility. Transform your
customer experience with proven expertise and rapid implementation.
customer experience with proven expertise and rapid implementation.
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Learn More
✓ Free consultation ✓ Custom roadmap ✓ 90-day implementation timeline
