AI LLM Capability

Enhance Utility CX with
Custom AI
Powered by a decade of AI innovation and fine-tuned LLMs built
for the utility industry
Why Generic LLMs Fall Short for Utilities

Generic AI models lack the specialized knowledge and context required for the unique complexities of the utility sector.

Lacking Domain Knowledge
Generic AI models don’t understand utility-specific terminology,
processes, and regulations that are critical for meaningful customer
interactions.
Problem: When customers ask about “net metering” or “demand charges,”
generic AI may provide irrelevant or incorrect information.
Complex Billing & Rate Structures
Utilities have unique tariff structures, seasonal variations, and regulatory
compliance requirements that generic models cannot accurately
interpret.
Problem: Standard AI will struggle to explain tiered rates, time-of-use billing, or
regulatory surcharges, leading to customer confusion.
Compliance & Regulatory Risks
Utility communications are subject to strict regulatory requirements that generic AI models aren’t configured to understand or comply with.
Problem: Without proper compliance protocols, AI responses could violate regulatory requirements or provide inaccurate information about critical services.
Built for Utility CX – Not Just Another Chatbot

Our LLMs are specifically fine-tuned for utilities, with deep domain knowledge and industry-specific training.

Domain-Focused Fine-Tuning

Our models are trained on millions of utility-specific data points, including customer interactions, technical documentation, and regulatory information.

Example: Net metering policies, demand response programs, outage classification

Context-Aware Intelligence

Our AI understands the complete context of utility operations, from billing cycles to outage management and service connections.

Example: Understanding the difference between planned outages vs. emergency situations

Compliance-First Design

Built from the ground up to adhere to utility regulatory requirements and maintain compliance in every interaction.

Example: Properly handling disconnection notices according to state regulations

Measurable Results from Real Deployments
Our AI solutions deliver quantifiable improvements in customer experience and operational efficiency.

25%

Reduction in call volume

50%

Faster email responses

75%

Cut in onboarding time

87%

Increase in chatbot satisfaction

Case Study: Major North American Utility
A major utility serving 2.4 million customers implemented rSTAR’s AI solution to enhance their customer service operations. Within 90 days, they saw a
dramatic improvement in customer satisfaction scores and significant operational efficiency gains.
Read the full case study →

Security Isn't Optional. It's Our Foundation.

Our comprehensive security framework ensures your data and customer information is protected at every level.

Compliance & Regulatory Alignment
Full compliance with NERC CIP, GDPR, CCPA, SOX, and industry-specific regulations to ensure your operations remain within guidelines.
End-to-End Encryption
All data is encrypted both in transit and at rest using industry-leading encryption protocols.
Audited Handling of Sensitive Data
Regular security audits and strict protocols for handling PII and CUI to maintain the highest standards of data protection.
Role-Based Access Control
Granular RBAC systems ensure that only authorized personnel can access sensitive customer and operational data.
Secure APIs & Integrations
Our integrations with your CIS, OMS, and WMS systems are built with security-first design principles.
Transparent AI Operations
Complete visibility into how our AI makes decisions with comprehensive logging and auditing capabilities.
Download Security Whitepaper

Transform CX with Secure, Intelligent AI

Our comprehensive security framework ensures your data and customer information is protected at every level.

Enhanced Customer Experience
Deliver personalized, accurate responses that build customer trust and satisfaction across all channels.
Safer Compliance & Regulatory Alignment
Ensure all customer communications maintain regulatory compliance through AI that understands your specific requirements.
Faster Time-to-Value
Regular security audits and strict protocols for handling PII and CUI to maintain the highest standards of data protection.
Increased Operational Efficiency
Reduce handling times and automate routine inquiries, allowing your team to focus on high-value interactions.
Reduced Operational Risk
Minimize the risk of incorrect information with AI that’s specifically trained on your policies and procedures.
Data-Driven Insights
Gain valuable insights into customer needs and operational patterns through comprehensive analytics.
Choose the Utility AI Partner That Understands Trust
Let rSTAR help you deliver secure, intelligent AI for customer service that builds trust, enhances satisfaction, and drives operational excellence.

rSTAR’s Licensing and Permitting Solution Accelerator

Introducing rSTAR’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, rSTAR’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction. rSTAR’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application. With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how rSTAR’s licensing and permitting solution accelerator empowers your staff and constituents. Contact rSTAR to get started today.