Client Engagement Director

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Client Engagement Director

Part Time

Westmont, IL

Experience :

10+ years

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About rSTAR:

rSTAR is a dynamic digital transformation and IT services company that empowers enterprise customers through innovative solutions across customer experience, data analytics, automation, and application modernization. We are seeking a highly experienced Marketing Director who will drive brand presence, generate pipeline, and support revenue growth in alignment with strategic business outcomes.

Role Summary:

We are seeking a Client Engagement Director to lead and manage our Client Partner team on a day-to-day basis. This role will serve as the strategic coach, performance driver, and escalation point for all client partners, ensuring alignment with revenue goals, delivery excellence, and client satisfaction. Additionally, hybrid role will be responsible to carry an individual sales number along with a team lead group sales number, expected to generate new revenue by driving pipeline development, opportunity closure, and account growth.

Key Responsibilities:

Client Partner Oversight & Enablement

Serve as the daily leader and performance coach for the Client Partner team
Provide guidance on account strategy, client engagement best practices, and solution positioning
Track KPIs across the client partner portfolio (pipeline, CSAT, renewals, expansion)
Ensure Client Partners are delivering value and driving measurable business outcomes for their accounts
Step in as key sponsor or escalation point for key client relationships as needed

Revenue Ownership & Sales Leadership

Own an individual sales number and be accountable for generating revenue via net new sales or account expansions
Develop and execute go-to-market plans aligned with rSTAR’s offerings and industry verticals
Drive pipeline generation through networking, referrals, strategic prospecting, and collaboration with marketing
Lead or support strategic deals and complex negotiations
Partner with solution architects and delivery leaders to shape proposals and ensure delivery alignment

Cross-Functional Collaboration

Work closely with marketing to influence campaigns, content, and events that support sales growth
Collaborate with delivery teams to ensure seamless project execution and renewals
Liaise with Partner Managers and Alliances teams to co-sell with platforms like Oracle, Salesforce, Google, and Microsoft

Required Qualifications:

10+ years of experience in IT services sales, client engagement, or enterprise account management
Proven ability to manage teams (directly or in a dotted-line model) and coach them toward sales/revenue goals reporting to the VP of Client Engagement
Strong track record of meeting or exceeding sales quotas
Familiarity with CRM systems (Salesforce preferred), proposal writing, and sales pipeline management
Excellent communication, leadership, and interpersonal skills
Experience selling digital transformation services, managed services, or technology consulting

Preferred Qualifications:

Prior experience managing Client Partners, Account Managers, or Sales Executives
Prior experience with IT Consulting companies in hunting and farming concepts with key enterprise target accounts
Experience with platforms like Salesforce, Oracle, Google, Microsoft, or cloud solutions
Exposure to multiple verticals such as Manufacturing, Energy & Utilities, or other Asset Intensive industries
Understanding of partner-led selling and co-sell motions with large OEMs